Software Technical Writer (Hybrid)

Sybrin Group; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT software development company in South Africa seeks a Technical Writer to develop and maintain product documentation, including user manuals and release notes. The role involves collaborating with development teams to produce clear, concise documentation. Ideal candidates will have 3-5 years' experience in a software development environment and relevant technical writing qualifications. This position offers a hybrid work model based in Gauteng.

Qualifications

• Minimum of 3-5 years' experience in a software development environment.
• Experience with Hyper automation products or equivalent LCAP.

Responsibilities

• Create and maintain product launch documentation.
• Develop user documentation that is clear and user-centered.
• Collaborate with developmental teams to gather product information.

Skills

Attention to Detail

Analytical Thinking

Problem-Solving Skills

Collaboration and Teamwork

Clear Communication

Education

Matric / National Senior Certificate (NSC) / GCSE / Equivalent

Technical writing certification or course

Tools

Documentation tools

Job description

About Sybrin : Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors.

Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin System, we pride ourselves on delivering high-quality products and secure solutions, thanks in part to the combination of the ISO

• certification for Quality Management and ISO
• for Information Security Management.

As an employee of Sybrin Systems, you will be expected to undergo periodic training to better understand your unique role in the security and quality ecosystem within Sybrin.

These certifications are significant business enablers, and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

Overview

The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product, as well as to ensure completeness of required product record-keeping.

This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials.

Location : Hybrid – Cape Town / Johannesburg

Qualifications and Experience

• Matric / National Senior Certificate (NSC) / GCSE / Equivalent
• Technical writing certification or course
• Minimum of 3-5 years' experience in software development environment

Key Responsibilities

• Create and maintain product launch documentation.
• Create and maintain user documentation that is complete, clear, and user-centred.
• Continuously improve documentation value through ongoing updates and innovation.
• The documentation is intended to help users achieve a goal through the quick and efficient transfer of information.
• Collaborate with development teams to gather information on software products and services
• Respond to customer inquiries related to technical documentation

Continuous Learning

Since technology is constantly evolving, a Technical Writer is expected to stay updated with the latest documentation trends and relevant technology related to documentation tools, as well as to the products for which they are writing.

Critical Technical and Behavioural Skills Required

Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level - this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added.

A background in software development is preferred.

Attention to Detail

Technical documentation requires accuracy and precision.

Paying attention to details ensures that the information provided is correct and consistent.

Analytical Thinking

The ability to analyze complex technical information and distill it into clear, understandable content for users is essential.

This includes understanding the product functionality and its implications for users.

Problem-Solving Skills

Technical writers often encounter challenges such as unclear information or complex concepts.

Being able to research, analyze, and find solutions to these challenges is key.

Adaptability

Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly.

Collaboration and Teamwork

The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders.

Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders.

Time Management and Prioritization

Managing multiple projects and deadlines is common for technical writers.

Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule.

Empathy and User Advocacy

Understanding the perspective of the end-users and advocating for their needs in the documentation is important.

Empathy helps in creating documentation that is user-friendly and addresses common user challenges.

Clear Communication

Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members.

Professionalism and Ethics

Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers.