Software Consultant [m|f|d] Second-level support

Soloplan International; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An international transport management company in Johannesburg is seeking a Software Consultant for second-level support. You will provide customer support for their CarLo® software, identify technical issues, and document solutions. Candidates should have some experience in software consulting and good communication skills in English or Afrikaans. The role offers competitive benefits including medical aid and a travel allowance.

Benefits

Medical aid allowance

Travel allowance

Height adjustable workstations

Flexi time

Subsidised canteen

Gym access

Onsite creche

"Work & Travel" opportunities

Qualifications

• Some initial work experience in software consulting is desirable.
• First professional experience in IT support/IT service desk desirable.

Responsibilities

• Competent and friendly customer support for our software application.
• Identification and analysis of technical problems.
• Documentation of customer requests in our ticket system.

Skills

Good IT skills

Communication skills in English/Afrikaans

Quick thinking

Job description

Do it with passion as ...

Software Consultant [m|f|d] Second‑level support

Soloplan is an international company that prides itself in being the market leader in transport management systems. After an extensive introduction phase, you will strengthen our Consulting. A job full of interesting challenges awaits you.

Your responsibilities

• Competent and friendly customer support for our transport management software application CarLo® via the phone and by e‑mail
• Identification and analysis of technical problems and malfunctions as well as finding solutions
• Documentation of customer requests and solutions in our ticket system

Your profile

• Some initial work experience in software consulting is desirable
• First professional experience in the field of IT support/IT service desk desirable
• Good IT and/or logistics skills
• Quick thinking and good communication skills in English/Afrikaans

Our benefits

• Medical aid allowance
• Travel allowance

You can also look forward to

• Height adjustable workstations
• Flexi time
• Subsidised canteen and gym
• Walking trails
• "Work & Travel" - The chance to work temporarily in one of our international branches
• Onsite creche

Work Environment

You will join a medium size but growing team at our Johannesburg Branch office. In addition you will be in daily contact with, and supported by, your colleagues at our head office in Kempten, Bavaria and several international branch offices from Poland, Spain and Germany.

Kindly note, due to the nature of our operations, all our positions are office based.

Next steps

Please send your detailed and completed application documents to our HR team, stating your salary expectations, your earliest possible starting date or your current period of notice as well as the JOB-ID 202-4.

Thank you very much for your application!

DO IT WITH PASSION - WORKING AT SOLOPLAN.