Soft Services Manager

Tsebo Solutions Group; Johannesburg; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading facilities services provider based in Johannesburg seeks a Mid-Senior Level Facility Manager to oversee soft services including cleaning and maintenance. Responsibilities include business development, managing contracts and budgets, ensuring compliance, and leading teams. Candidates should have a Matric and a relevant diploma with at least 5 years of experience. Strong leadership and people management skills are essential for success in this role.

Qualifications

• Minimum 5 years’ experience in a similar environment.
• Experience in Budget Management.
• Capability in People Management and Conflict Management.

Responsibilities

• Evaluate ideas for additional scope of work and recommend to the client.
• Manage budget for soft services effectively.
• Oversee and approve stock requisitions and usage.
• Actively manage quality of service and introduce innovations.
• Supervise soft services teams and plan events.

Skills

Human Resource management and IR skills

Negotiating skills

Time Management Skills

Excellent oral and written communication skills

Supplier / Sub-Contractor management

Hospitality and customer centricity

People Management skills

Leadership skills

Project Management skills

Education

Matric

Hospitality and/or Facilities Management Diploma or Degree or equivalent

Project Management

Tools

MS Office packages

Job description

Responsibilities

• Business Development
  • Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
  • Provide innovations and comparisons to market trends and forecast, advise clients accordingly.
  • Continued improvement across all aspects of soft services through innovation and efficiencies.
• Contract Management
  • Understanding of the importance to managing a site and the services provided.
  • Ensure contract is being delivered in a cost‑effective way for the client.
  • Responsible for soft services budget management and reporting.
  • Proactively manage quality of service and introduce innovations in line with market trends and client’s initiatives.
• Financial Management
  • Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
  • Forecasting and budgeting and preparing month‑end reports for the client and TFS.
  • Ensure that all costs and expenditure are within the budgeted levels agreed between the client and TFS.
• Maintenance Stock & Inventory Oversight
  • Accountable for the effective management of maintenance materials, consumables, and spare parts.
  • Ensure adequate stock levels are maintained to support uninterrupted operations.
  • Oversee and approve stock requisitions, usage, and replenishment in line with budget and contractual requirements.
  • Implement and monitor stock control systems to minimise wastage, pilferage, and stock‑outs.
  • Ensure accurate record‑keeping and reporting of stock levels, movements, and consumption trends.
  • Provide oversight and direction to Storeman, ensuring compliance with stock management procedures.
  • Conduct regular audits and reconcile physical stock against system records.
• Service Delivery
  • Assume full responsibility for management of soft services (Cleaning, Hygiene, Pest Control, Waste, Moves and Churns, Reception, Helpdesk, Landscaping, Indoor Plants & Flowers, Beverages, Transport Services, Moves and Churns, Ponds) against contracted scope of works and budget.
  • Reporting on SLAs and delivering action plans to ensure that SLAs are met / exceeded.
  • Planning and execution of site events (eg. Christmas, Religious Festivals and Special Diet needs).
  • Day to day supervision of the soft services teams.
  • Development of a soft services improvement plan for each service.
  • Ensure the accountancy documentation and administration procedures are carried out within set standards.
  • Control all costs such as labour, expenses, cash purchases as agreed with your line manager.
  • Deliver consistent and improved quality of Soft Services.
• Compliance, Environmental, Health & Safety and Risk Management
  • Managing vendor compliance in line with the client and TFS procedures.
  • Understanding of when it's necessary to seek advice from the Workplace Manager and to consult for technical expertise to ensure the correct procedures are followed.
  • Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
  • Comply with all TFS and the client’s policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene and cleanliness.
• People Management / Leadership
  • People resource management – including coaching, development and employee engagement.
  • Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDPs, development, coaching and performance management.
  • Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.
  • Arrange & attend monthly & quarterly review meetings as required.
• Code Of Conduct
  • Promote TFS's & the client’s image and corporate citizenry through deliberate and co‑ordinated activities.
  • Ensure TFS ethical values are adhered to.

Skills and Competencies

• Human Resource management and IR skills
• Negotiating skills
• Time Management Skills
• Excellent oral and written communication skills
• Supplier / Sub‑Contractor management
• Hospitality and customer centricity
• People Management skills
• Leadership skills
• Project Management skills

Presentation skills

• Excellent people management skills, clear thinker with the ability to flex to the demands of the role
• Good understanding of services involved
• Good administrative skills
• Track record of success with strong client relationships
• Good financial acumen, ability to work to a budget.

Additional Attributes

• Ability to understand data, spot trends and prepare reports.
• Ability to build strong relationships with customers and manage their expectations
• Proven strategic thinker with ability to facilitate change where necessary
• Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
• Resilience: ability to multitask
• Self‑disciplined, motivated, energetic self‑starter with an exemplary work ethos
• Excellent communication and negotiation skills
• Capability to interact with both internal and external customers at all levels
• Ability to maintain confidentiality
• Attention to detail with a methodical and structural approach
• Strong organisational skills
• Results focussed and professionalism
• Project a professional and competent image at all times
• Customer centricity
• People's person

Qualifications

• Matric
• Hospitality and/or Facilities Management Diploma or Degree or equivalent
• Computer literate on MS Office packages – MS Word, Outlook, Excel
• Project Management
• Minimum 5 years’ experience in a similar environment
• Budget Management
• People Management
• Conflict Management
• Workplace Management
• Coaching and mentoring
• Supply Chain Management
• Events Management

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Facilities Services