Social Media Writer: Innovative CX & Content

Firstrand Namibia Limited; Johannesburg; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Social Media Writer. The role involves responding to social media queries and delivering exceptional customer service through proactive solutions. Candidates should have over 5 years’ experience and excellent writing, communication, and problem-solving skills. This is a full-time position that offers opportunities to innovate and collaborate within a dynamic team.

Benefits

Opportunities to network and collaborate

Challenging work

Opportunities to innovate

Qualifications

• Over 5 years’ experience in a similar role.
• Able to work under pressure.
• Good stakeholder engagement.
• Flexibility to deal with different types of queries from the various FirstRand brands.

Responsibilities

• Respond to social media queries.
• Deliver exceptional service through proactive solutions.
• Edit relevant communications and maintain a document library.
• Ensure compliance with governance and legislative requirements.

Skills

Excellent writing skills

Excellent customer experience skills

Strong communication and interpersonal skills

Excellent problem-solving skills

Customer-centric attitude

Education

Qualifications in Journalism or Customer Experience certifications

Job description

A leading financial institution in Johannesburg is seeking a Social Media Writer. The role involves responding to social media queries and delivering exceptional customer service through proactive solutions. Candidates should have over 5 years’ experience and excellent writing, communication, and problem-solving skills. This is a full-time position that offers opportunities to innovate and collaborate within a dynamic team.