Social Media Writer

Firstrand Namibia Limited; Johannesburg; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Social Media Writer. The role involves responding to social media queries and delivering exceptional customer service through proactive solutions. Candidates should have over 5 years’ experience and excellent writing, communication, and problem-solving skills. This is a full-time position that offers opportunities to innovate and collaborate within a dynamic team.

Benefits

Opportunities to network and collaborate

Challenging work

Opportunities to innovate

Qualifications

• Over 5 years’ experience in a similar role.
• Able to work under pressure.
• Good stakeholder engagement.
• Flexibility to deal with different types of queries from the various FirstRand brands.

Responsibilities

• Respond to social media queries.
• Deliver exceptional service through proactive solutions.
• Edit relevant communications and maintain a document library.
• Ensure compliance with governance and legislative requirements.

Skills

Excellent writing skills

Excellent customer experience skills

Strong communication and interpersonal skills

Excellent problem-solving skills

Customer-centric attitude

Education

Qualifications in Journalism or Customer Experience certifications

Job description

Job Overview

Social Media Writer – Johannesburg, Full time. Posted Today. End Date: November 21.

Prepares and edits material for publication and initiates or replies to correspondence regarding publications.

Key Responsibilities

• Respond to social media queries.
• Manage own costs and expenses associated with the role to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Provision of an efficient administration service through careful and timely planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Successful implementation and delivery on approved projects within budget from inception to close.
• Edit relevant communications and maintain a comprehensive and up-to-date document library.
• Ensure that necessary design criteria and standards are adhered to in the development of material.
• Manage own development to increase own competencies.
• Work public holidays and weekends as per the shift structure.

Requirements

• Over 5 years’ experience in a similar role.
• Qualifications in Journalism or Customer Experience certifications are preferred.
• Excellent writing skills.
• Excellent customer experience skills.
• Strong communication and interpersonal skills.
• Able to work under pressure.
• Good stakeholder engagement.
• Excellent problem‑solving skills.
• Customer‑centric attitude.
• Flexibility to deal with different types of queries from the various FirstRand brands.

Benefits

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.