Social Media Writer

Fnb Namibia; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading financial institution in Johannesburg seeks a Social Media Writer to manage publications and respond to social media queries. The ideal candidate will have over 5 years of experience, strong writing and communication skills, and a customer-centric approach. This role requires flexibility, as it involves working weekends and public holidays. Join us to innovate and deliver exceptional service.

Benefits

Opportunities to network and collaborate

Challenging work

Opportunities to innovate

Qualifications

• Over 5 years' experience in a similar role.

Responsibilities

• Prepare and edit material for publication.
• Respond to social media queries.
• Deliver exceptional service that exceeds customer expectations.
• Ensure compliance with governance and audit requirements.

Skills

Strong communication skills

Interpersonal skills

Excellent problem-solving skills

Excellent writing skills

Customer centric

Ability to work under pressure

Good stakeholder engagement

Education

Qualifications in Journalism or Customer Experience certifications

Job description

Social Media Writer page is loaded## Social Media Writerlocations : Johannesburgtime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 21,

Job Description

• Prepares and edits material for publication and initiates or replies to correspondence regarding publications
• Respond to social media queries
• The successful candidate must have excellent customer experience
• The successful candidate must possess excellent writing skills
• The candidate must be flexible and be able to deal with different types of queries from the various FirstRand brands
• This role requires the candidate to work public holidays and weekends as per the shift structure
• Manage own costs and expenses associated with role to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Successful implementation and delivery on approved projects within budget from inception to close
• Edit relevant communications and maintain comprehensive and up to date document library
• Ensures that necessary design criteria and standards are adhered to in the development of material
• Manage own development to increase own competencies

Qualifications

• Over 5 years' experience in a similar role
• Qualifications in Journalisms or Customer Experience certifications are preferred
• We can be a match if you have :
• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement
• Excellent problem-solving skills
• Excellent writing skills
• Customer centric

Benefits

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via .