Social Media Writer

Rmbwestport; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in Johannesburg is seeking an experienced Social Media Writer to manage customer queries and provide exceptional service. The ideal candidate has over 5 years of experience and strong writing and communication skills. This position requires the ability to work weekends and public holidays. Join a challenging role with opportunities to network and innovate.

Benefits

Opportunities to network and collaborate

Challenging work

Opportunities to innovate

Qualifications

• Over 5 years’ experience in a similar role.
• Able to work under pressure.
• Good stakeholder engagement.

Responsibilities

• Manage own costs and expenses associated with role.
• Deliver exceptional service that exceeds customers’ expectations.
• Provision of an efficient administration service.

Skills

Excellent writing skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Customer centric

Education

Qualifications in Journalism or Customer Experience certifications

Job description

Social Media Writer – Johannesburg – Full time – Posted Today – End Date: November 21. (5 days left to apply) Job requisition id: R

Overview

Respond to social media queries.

The successful candidate must have excellent customer experience.

The successful candidate must possess excellent writing skills.

The candidate must be flexible and be able to deal with different types of queries from the various FirstRand brands.

This role requires the candidate to work public holidays and weekends as per the shift structure.

Key Responsibilities

• Manage own costs and expenses associated with role to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Provision of an efficient administration service through careful and timely planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements; successful implementation and delivery on approved projects within budget from inception to close.
• Edit relevant communications and maintain a comprehensive and up-to-date document library.
• Ensure that necessary design criteria and standards are adhered to in the development of material.
• Manage own development to increase own competencies.

Requirements

• Over 5 years’ experience in a similar role.
• Qualifications in Journalism or Customer Experience certifications are preferred.
• Strong communication and interpersonal skills.
• Able to work under pressure.
• Good stakeholder engagement.
• Excellent problem‑solving skills.
• Excellent writing skills.
• Customer centric.

Benefits

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

End Date: 21/11/25. All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.