Social Media Writer

FNB South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking a candidate to prepare and edit material for publication, manage queries on social media, and deliver exceptional customer service. The ideal applicant will have over 5 years of experience, a strong background in writing, and excellent communication skills. Flexibility to work on public holidays and weekends is required.

Benefits

Opportunities to network and collaborate

Challenging work

Opportunities to innovate

Qualifications

• Over 5 years' experience in a similar role.

Responsibilities

• Manage own costs and expenses associated with role.
• Deliver exceptional service through proactive solutions.
• Provide efficient administration service through careful planning.
• Comply with governance in terms of legislative requirements.
• Implement and deliver approved projects within budget.

Skills

Excellent customer experience

Writing skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

Qualifications in Journalism

Customer Experience certifications

Job description

Job Description

Prepares and edits material for publication and initiates or replies to correspondence regarding publications.

Overview Of The Role And Requirements

• Respond to social media queries.
• The successful candidate must have excellent customer experience.
• The successful candidate must possess excellent writing skills.
• The candidate must be flexible and be able to deal with different types of queries from the various FirstRand brands.
• This role requires the candidate to work public holidays and weekends as per the shift structure.

Key Responsibilities

• Manage own costs and expenses associated with role to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Successful implementation and delivery on approved projects within budget from inception to close.
• Edit relevant communications and maintain comprehensive and up to date document library.
• Ensures that necessary design criteria and standards are adhered to in the development of material.
• Manage own development to increase own competencies.

What You Will Need

• Over 5 years' experience in a similar role.
• Qualifications in Journalism or Customer Experience certifications are preferred.

We Can Be a Match If You Have

• Strong communication and interpersonal skills.
• Able to work under pressure.
• Good stakeholder engagement.
• Excellent problem-solving skills.
• Excellent writing skills.
• Customer centric.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/11/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.