Social Media Host

DIGI Outsource; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital gaming company in Cape Town seeks a Social Media Host to deliver high-quality customer service through social media and feedback platforms. The ideal candidate will have excellent communication skills, attention to detail, and 2 years of customer service experience. Join us to thrive in a fast-paced and dynamic work environment with great employee benefits, including competitive remuneration and on-site amenities.

Benefits

Competitive remuneration

Free daily meals

Free on-site gym

Medical aid subsidy

Leadership training

Qualifications

• Excellent time management and adherence to schedule.
• Ability to handle complex interactions effectively.
• Must have reliable transport.

Responsibilities

• Provide world-class customer service via social media.
• Moderate videos posted by customers.
• Process and resolve incoming and outgoing contacts.

Skills

Clear and concise verbal communication skills

Attention to detail

Adaptability

Collaboration in cross-functional teams

Education

Matric with 2 years of customer service experience or a completed Degree/Diploma

Job description

Overview

Kick‑start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market‑leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high‑performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation and we need passionate, driven individuals to join us. At DigiOutsource every day is action‑packed and we expect you to bring your energy. You’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game‑changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers and we believe that your unique skills, passion and super‑drive will help us achieve our vision.

Social Media Host – What you’ll be doing

As a Social Media Host you’ll support the delivery of high‑quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via platforms such as Trustpilot and App Stores, and ensuring video content uploaded to the website is appropriate and in with the Betway Brand Tone of Voice. This will help us excel at providing world‑class service to stay ahead of the game.

Responsibilities

• Provide world‑class customer service by responding to customer queries via our social media and feedback platforms.
• Moderate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips Platform.
• Process and resolve incoming and outgoing contacts in a multimedia environment.
• Process pertinent information into relevant databases.
• Customer relationship building and management as well as cross‑selling products and services.
• Handle and take full responsibility for customer‑related queries.
• Excellent time management and adherence to schedule.
• Perform extra tasks given by managers/shift supervisors as required.
• Problem‑solving tasks during shift.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills

• Clear and concise verbal and written communication skills.
• The ability to handle complex interactions clearly and effectively.
• Experience working collaboratively in cross‑functional teams with a focus on achieving shared goals.
• Exceptional attention to detail ensuring high standards of quality in all interactions.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Matric with 2 years of customer service experience or a completed Degree / Diploma with no experience required.
• Must be available to work 24/7 shifts.
• Must have reliable transport.

Desirable Skills

• In‑depth knowledge of sports betting markets including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards.
• Experience in developing and executing customer retention strategies.
• Expertise in managing multiple customer contacts simultaneously.

Our Values

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

Benefits

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Competitive remuneration
• Free daily meals
• Free massages on‑site
• Free on‑site gym
• Group life cover
• Funeral fund benefit
• Financial services assistance
• Curro school fees benefit
• Income continuation benefit
• Leadership training
• Referral bonus
• Medical aid subsidy
• Free sleep coaching
• On‑site barista
• Retirement annuity subsidy
• Team buildings

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

We’re dedicated to your super‑growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

Inclusion

At Super Group diversity is part of our DNA. With teams across 16 countries, 85 nationalities and 19 languages we take equal opportunities seriously, championing a supportive inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here your growth is supported and your contributions valued.

Additional Information

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty; it has access to customers’ financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work, play and grow!

Key Skills

Business Consulting, Anti‑Money Laundering, Health, Gynaecology & Obstetrics, Actuary

Employment Type

Full‑Time

Experience

Years

Vacancy

1