Social Media Community Manager

Afrikye; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global AI talent development company is seeking an experienced Social Media Community Manager to enhance their online presence and foster community engagement. The ideal candidate will have at least 2 years of experience in social media management, possess excellent communication skills, and be familiar with community management tools. This is a full-time position based in Durban, South Africa, focused on building an active and engaged digital ecosystem across various platforms.

Qualifications

• 2 years of experience in social media or community management.
• Excellent writing, grammar, and communication skills.
• Proven ability to engage and grow digital audiences.
• Strong organisational skills and attention to detail.
• Experience in tech, AI, or personal development companies.
• Knowledge of analytics tools.

Responsibilities

• Monitor and manage daily interactions across social media platforms.
• Respond to comments, questions and feedback in real time.
• Execute engagement campaigns such as AMAs, polls, and contests.
• Track engagement KPIs and deliver reports with insights.
• Maintain a consistent tone and messaging across all channels.

Skills

Marketing

Google Analytics

Photography

Facebook Advertising

Hootsuite

Social Listening

Content Development

SEO

Adobe Photoshop

Social Media Management

Copywriting

Content Management

Education

Matric

Tools

Sprout Social

Hootsuite

Discord

Facebook Groups

Meta Insights

Google Analytics

Sprinklr

Canva

Adobe Suite

CapCut

Job description

Job Specification

Our client a Global AI talent development company is seeking an experienced Social Media Community Manager to join their growing team. The Social Media Community Manager is a strategic engagement and communication role responsible for managing the company’s online presence, nurturing community interaction and growing a vibrant digital ecosystem across social media platforms. This position focuses on audience interaction, brand voice consistency and fostering meaningful connections. It is a high-ownership, high-visibility role combining content moderation, community engagement, analytics and campaign execution. The ideal candidate brings creativity, empathy and analytical thinking to help build an active, loyal and engaged community around our AI‑powered human development mission.

Community Engagement & Relationship Building

• Monitor and manage daily interactions across social media platforms including Instagram, LinkedIn, Facebook, X / Twitter, YouTube, TikTok and emerging channels.
• Respond to comments, questions and feedback in real time while maintaining brand voice and emotional intelligence.
• Identify and nurture brand advocates, influencers and community champions.

Social Media Strategy & Campaign Execution

• Execute engagement campaigns such as AMAs, polls, challenges, contests and giveaways.
• Align engagement strategies with product launches, marketing campaigns and thought leadership initiatives.
• Schedule posts and track curated and user‑generated content in collaboration with marketing and content teams.

Content Collaboration & Planning

• Provide audience insights, sentiment analysis and trend data to inform content strategy.
• Collaborate with designers and writers to co‑create social media assets that encourage dialogue and connection.
• Contribute ideas for interactive content formats such as live sessions, story prompts and polls.

Monitoring, Reporting & Analysis

• Track engagement KPIs (likes, shares, comments, reach, community growth, sentiment).
• Deliver weekly insights reports with actionable recommendations.
• Monitor competitor communities and relevant industry hashtags for trends and opportunities.

Brand Consistency & Crisis Management

• Maintain a consistent tone, messaging and style across all social channels.
• Flag and elevate sensitive issues, complaints or reputational risks to appropriate teams.
• Support reputation management by addressing concerns professionally and empathetically.

Requirements

• Matric
• 2 years of experience in social media or community management.
• Excellent writing, grammar and communication skills.
• Proven ability to engage and grow digital audiences.
• Familiarity with community management tools such as Sprout Social, Hootsuite, Discord or Facebook Groups.
• Strong organisational skills and attention to detail.
• Comfortable working in a fast‑paced remote‑first environment.
• High emotional intelligence and people‑centered communication style.
• Experience in tech, AI or personal development companies.
• Knowledge of analytics tools (e.g., Meta Insights, Google Analytics, Sprinklr).
• Graphic design or video editing experience (e.g., Canva, Adobe Suite, CapCut).
• Background in psychology, communications or digital marketing.

Key Skills

• Marketing
• Google Analytics
• Photography
• Facebook Advertising
• Hootsuite
• Social Listening
• Content Development
• SEO
• Adobe Photoshop
• Social Media Management
• Copywriting
• Content Management

Employment Details

Employment Type: Full‑Time

Experience: years

Vacancy: 1

In order to be considered for this role you must meet the above criteria. Please send your CV to … (contact details not provided).