Social Media Community Manager

One-Eyed Jack; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading integrated communications agency in Cape Town is seeking an experienced Social Media Community Manager to execute social media strategy across its portfolio. The ideal candidate will have 5–10 years of experience in social media management, exceptional content creation skills, and a strong understanding of community engagement. This role includes managing multiple platforms while ensuring on-brand messaging and analytics reporting to improve performance.

Benefits

Creative work environment

Collaboration with top-tier talent

Qualifications

• 5–10 years' experience in social media community management, preferably in events, entertainment, or agency environments.
• Strong understanding of all major social platforms and emerging trends.
• Excellent writing, editing, and proofreading skills.
• Comfortable shooting and editing short-form video content.

Responsibilities

• Develop content calendars for event properties and agency channels.
• Monitor and engage with communities across all platforms.
• Collaborate with the creative team to manage assets for social campaigns.
• Attend agency events to manage social content in real-time.

Skills

Social Media Management

Content Creation

Community Engagement

Analytics & Reporting

Video Editing

Tools

Hootsuite

Google Analytics

Adobe Creative Suite

Job description

About One-eyed Jack

One-eyed Jack is South Africa's leading integrated communications agency specialising in entertainment, comedy, content creation, and large-scale live events.

We manage high-profile properties such as the Savanna Comedy Choice Awards, the Content Creator Awards, AI Empowered, and bespoke campaigns for some of the country's most recognised brands.

Role Overview

We are seeking an experienced Social Media Community Manager to own and execute social media strategy across One-eyed Jack's portfolio. This role requires 5–10 years of hands‑on experience in social media management, with a proven ability to create content, engage communities, report on performance, and deliver campaigns. This is an office‑based role at the agency's HQ in Cape Town.

Key Responsibilities

• Content Planning & Management: develop content calendars for all event properties and agency channels; write, edit, and schedule posts across multiple platforms (Instagram, Facebook, TikTok, Twitter / X, LinkedIn, YouTube).
• Ensure messaging is on‑brand, aligned with campaign strategies, and approved by the Marketing Communications Manager.
• Community Engagement: monitor and engage with communities across all platforms, responding to queries, comments, and direct messages in line with brand tone; build and maintain positive relationships with audiences, influencers, and creators.
• Proactively manage reputation and address issues swiftly.
• Campaign Execution: collaborate with the creative team to brief and manage assets for social campaigns; work with content creators and influencers to align messaging and deliverables; support sponsor and partner integrations across social platforms.
• Capture, edit, and publish BTS and office culture content featuring the One‑eyed Jack team.
• Analytics & Reporting: track performance metrics, prepare reports, and provide insights for continuous improvement; ensure regular updates to the Marketing Communications Manager and directors on campaign performance.
• On‑Site Event Support: attend the agency's events to manage social content in real‑time; capture live moments, oversee event hashtags, and engage online audiences during events.

Requirements

• 5–10 years' experience in social media community management, preferably in events, entertainment, or agency environments.
• Strong understanding of all major social platforms and emerging trends.
• Excellent writing, editing, and proofreading skills.
• Experience managing multiple social accounts simultaneously.
• Strong knowledge of content planning and scheduling tools (e.g. Hootsuite, Sprout Social, Later, Meta Business Suite).
• Experience in reporting and analytics (e.g. Meta Insights, Google Analytics, Sprout Social reporting).
• Comfortable shooting and editing short‑form video content (Reels, TikToks, YouTube Shorts) using mobile‑first tools.
• Strong knowledge of basic skills in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) advantageous.
• Familiarity with CRM platforms (Mailchimp, HubSpot, or similar) beneficial.
• Confident working under pressure and managing live social coverage at events.
• Detail‑oriented, highly organised, and self‑motivated.
• Professional, deadline‑driven, and a strong communicator.

Beneficial Skills

• Experience in photography and videography for digital‑first campaigns.
• Ability to edit quick‑turnaround video content for live posting.
• Knowledge of paid social advertising (Meta Ads Manager, TikTok Ads).
• Understanding of influencer / creator collaborations and contracts.
• Strong creative instincts with a keen eye for design and brand consistency.

What We Offer

The opportunity to lead social media across South Africa's most exciting cultural and entertainment events.

A dynamic, creative work environment within a highly respected agency.

Close collaboration with leading sponsors, media partners, and top‑tier talent.