Social Media Co-ordinator

Liham Consulting Pty (Ltd); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm in Johannesburg is seeking a Community Manager to promote campaigns, engage with followers, and monitor community interactions. Candidates should have a minimum NQF 4 qualification and 2-3 years of relevant experience in community or social media management. The role involves developing community-focused strategies and collaborating with internal teams to enhance brand awareness.

Qualifications

• 2-3 years' experience in community management, social media management, or customer service roles.
• Understanding of community management best practices.
• In-depth knowledge of social media platforms and digital trends.

Responsibilities

• Promote company campaigns within the community.
• Monitor community interactions across social media platforms.
• Develop relationships with followers and influencers.
• Track community engagement metrics.

Skills

Community management

Social media management

Customer service

Communication skills

Engagement strategies

Education

Minimum NQF 4 (Matric)

Tools

Community management tools

Canva

Job description

Job Description :

Promoting company campaigns and initiatives within the community to drive participation.

Monitoring and responding to community interactions across social media platforms, forums and other digital spaces.

Developing and maintaining relationships with followers, influencers and online communities.

Resolving issues and escalating to relevant teams when needed.

Ensuring a positive customer experience and maintain a professional tone in all interactions.

Assisting in developing community-focused campaigns to increase interaction, loyalty and brand awareness.

Collaborating with internal teams to ensure seamless integration of rewards program data with community management efforts.

Working closely with the Social and Paid Media Specialist to create and curate engaging content that resonates with the target audience.

Tracking community engagement metrics and provide regular reports on growth, sentiment and engagement.

Assisting with the planning and execution of online events, contest and community-building initiatives.

Staying updated on the latest trends, strategies and best practices in community management and social media.

Qualification & Skills

Minimum NQF 4) (Matric) qualification

2-3 years' experience in community management, social media management, or customer service roles.

Understanding of the best practices in community management and customer engagement.

In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.), digital trends and engagement strategies.

Familiarity with community management tools and basic graphic design tools (e.g., Canva) advantageous.

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful