Social Media and Online Reputation Management Specialist

Headhunters; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking an experienced Social Media & Online Reputation Management Specialist in Elandsfontein, South Africa. This role focuses on managing social media content, online reputation, and digital marketing initiatives. Candidates must have at least 5 years of experience and relevant qualifications. The role requires strong communication, analytical abilities, and proficiency in popular social media tools.

Qualifications

• Matric / Grade 12 (minimum).
• Minimum 5 years’ experience in Social Media Management, Digital Marketing, or Paid Media Management.
• Experience using social media listening, monitoring, and analytics tools.

Responsibilities

• Develop, implement, and manage social media content calendars across platforms.
• Monitor and respond to online reviews, comments, and messages on platforms.
• Compile weekly and monthly performance reports for all digital platforms.
• Respond to online reviews, comments, and messages.
• Compile weekly and monthly performance reports for all digital platforms.

Skills

Social Media Management

Digital Marketing

Copywriting

Analytical skills

Communication skills

Communication Skills

Education

Bachelor’s Degree or National Diploma in Digital Marketing, Business Management, Communication, or related field

Tools

Facebook Business Manager

LinkedIn Campaign Manager

YouTube Studio

Google Analytics

Job description

Our client, based in Elandsfontein (East Rand), is currently looking to employ an experienced Social Media & Online Reputation Management Specialist to join their team.

An exciting career opportunity awaits you!

Requirements

• Matric / Grade 12 (minimum).

• Bachelor’s Degree or National Diploma in Digital Marketing, Business Management, Communication, or related field.

• Minimum 5 years’ experience in Social Media Management, Digital Marketing, or Paid Media Management.

• Proven experience managing and growing brand presence across Facebook, Instagram, LinkedIn, and YouTube.

• Working knowledge of Facebook Business Manager, LinkedIn Campaign Manager, YouTube Studio, and Google Analytics.

• Experience using social media listening, monitoring, and analytics tools.

• Strong copywriting, creative, and analytical skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple platforms, campaigns, and deadlines simultaneously.

• Proficient in MS Office and online marketing tools.

Key Performance Areas

• Social Media Management (30%)

• Online Reputation and Community Management (25%)

• Content Creation and Campaign Management (20%)

• Reporting and Analytics (15%)

• Digital Marketing Support (10%)

Responsibilities

Social Media Management

• Develop, implement, and manage social media content calendars across platforms.

• Create and schedule engaging content aligned with brand objectives.

• Manage paid media campaigns on Facebook, Instagram, and LinkedIn.

• Ensure consistent brand tone, imagery, and messaging across all digital channels.

• Monitor campaign performance and optimise for engagement and reach.

• Stay updated on emerging digital trends and best practices.

Online Reputation and Community Management

• Monitor and respond to online reviews, comments, and messages on platforms such as Google, Facebook, and HelloPeter.

• Maintain a positive brand image by resolving complaints and highlighting positive engagement.

• Track and report on customer sentiment, feedback trends, and community growth.

• Escalate potential risks or PR issues and assist in crisis communication when necessary.

Content Creation and Campaign Management

• Collaborate with marketing teams to conceptualise and execute social media campaigns.

• Create or coordinate visual content (images, videos, graphics, etc.).

• Manage relationships with creative teams or external agencies where applicable.

• Develop campaign briefs and monitor performance against KPIs.

Reporting and Analytics

• Compile weekly and monthly performance reports for all digital platforms.

• Measure campaign ROI and provide actionable insights and recommendations.

• Track engagement, reach, impressions, follower growth, and sentiment analysis.

• Present analytics and reports to management for review and strategy planning.

Digital Marketing Support

• Assist the Digital Marketing Manager with research, project execution, and content updates.

• Contribute to the planning and implementation of digital marketing initiatives.

• Support the integration of social media insights into broader marketing and customer engagement strategies.

Competencies

• Strong understanding of social media and online engagement principles.

• Excellent written communication and content creation skills.

• Analytical, organised, and detail oriented.

• Confident, proactive, and innovative thinker.

• Ability to handle pressure and manage multiple priorities.

• Customer-centric with strong problem-solving abilities.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.