SKBU EBI Customer Support Engineer (학사신입가능)

KLA; Bloemfontein; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology company in Bloemfontein is seeking a technical support engineer to diagnose and troubleshoot equipment problems at customer sites. Candidates must have a BS degree in Engineering or related fields and strong communication skills in English. Experience with defect and inspection tools is preferred. This role offers a competitive benefits package within an inclusive environment.

Benefits

Competitive total rewards package

Family friendly benefits

Inclusive environment

Qualifications

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems.
• Ensures equipment enhances customer production.
• Repairs and updates equipment at customer facility.

Responsibilities

• Diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Repairs system-level problems based on technical knowledge and training.
• May recommend shutdown of customer fab due to unsafe conditions.

Skills

Technical troubleshooting

Communication skills

Education

BS degree in Engineering, Electronics, Physics, or Material Science

Tools

Defect, metrology, and inspection tools

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
• Repairs of system‑level problems (which have multiple causes and for which no standard procedures exist) are based on engineer’s technical knowledge, education, training and certification.
• Engineers may access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.

Minimum Qualifications

• BS degree in Engineering, Electronics, Physics, or Material Science.
• BS NCG ~ +7Y.
• Experience with defect, metrology, and inspection tools preferred.
• Good communication skills in English.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.