Site Supervisor (Trolley Management - Western Cape)

Meondoholdings.Co.Za; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Cape Town is seeking a Trolley Porter Site Supervisor/Manager to oversee trolley porting staff across multiple sites. Responsibilities include monitoring staff performance, ensuring hygiene standards, and delivering exceptional service to clients. Candidates must have trolley porting experience, a clear criminal record, and be able to communicate in both English and IsiXhosa.

Qualifications

• Leadership skills are essential.
• Experience in trolley porting is required.
• Must have a clear criminal record.
• Ability to communicate on WhatsApp.
• Must be bilingual in English and IsiXhosa.
• Professional attitude and capability.

Responsibilities

• Supervise trolley porting staff and monitor their performance.
• Ensure first-class service is delivered to the client.
• Review work schedules and provide daily feedback.
• Liaise with Area Manager regarding cleaning materials.
• Monitor all trolley activities and ensure health policies are followed.
• Submit Timesheets and Kronos Reports daily.

Job description

Overview

Job Description

We are looking to employ Trolley Porter Site Supervisors / Manager for the following sites in Cape Town:

• Paarl Mall
• Hout Bay
• Kenilworth
• Somerset Mall
• N1 City

As a Trolley Supervisor / Site Manager you will be responsible for :

• The supervision of all trolley porting staff focussing on their performance in terms of standards of trolleys and their behaviour whilst on duty
• Ensuring that a first-class service is delivered to the client.
• Reviewing work schedules
• Continuous daily feedback on respective WhatsApp company groups
• Liaising with Area Manager regarding trolley cleaning materials
• Monitoring of all trolley activities
• Ensuring all staff are aware of the Health and Safety policies and procedures.
• Completion and submission of Timesheets and Kronos Reports on site
• Ensuring that trolley bay is always full in store
• Ensuring that all staff adhere to positive customer service
• Ensuring that staff work according to site schedule provided
• Monitoring and ensuring code of conduct is adhered to by all staff on site
• Daily communication with store manager and / or operations manager
• Ensuring no trolley loss on site
• Ensuring discipline of staff is adhered to on site
• Always ensuring hygiene of trolleys before replenishing trolley bay
• Ensuring that morning counts are submitted daily accurately
• Ensuring that closing pictures and counts are submitted daily

Requirements :

• Leadership skills
• Must have trolley porting experience
• Clear criminal record
• Must have a smart phone and be to communicate on WhatsApp
• Must be able to take instructions
• Ability to count
• Must be Bilingual (Ability to communicate in English and IsiXhosa)
• Professional attitude and capability and personal initiative
• The ability to interact professionally with the client