Site Reliability Engineer (Egypt, Usa, Phillipines, Mexico)

Abc Worldwide; Pretoria; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A global BPO business is seeking a Site Reliability Engineer to ensure site reliability and performance for a major payment technology firm. Responsibilities include managing pipeline builds, supporting production systems, and leading incident management efforts. Ideal candidates will have card payment domain knowledge, experience with CI/CD processes, and strong skills in monitoring tools. This role offers the chance to work with innovative technology in a dynamic environment.

Qualifications

• Card payment domain knowledge is mandatory.
• Experience with CI/CD and build pipelines using Jenkins.
• Familiarity with monitoring and alerting tools such as Splunk, Dynatrace.

Responsibilities

• Responsible for pipeline build and maintenance in accordance with client tooling.
• Participate in software development lifecycle to meet non-functional requirements.
• Lead incident management efforts by proactively monitoring and analyzing financial transactions.

Skills

Card payment domain knowledge

CI/CD and build pipelines using Jenkins

Experience in public and private cloud offerings

Knowledge of NoSQL & SQL databases

Managing distributed systems and microservices

Unix tooling and strong scripting skills

Monitoring and alerting tools

Proficiency in Python, Java, Go

Defining SLOs and SLAs

Working in an SRE / DevOps team

Excellent communication and collaboration skills

Job description

Overview

Our client, a global BPO business is looking for Site Reliability Engineers to support a global payment technology company that provides platforms to consumers, businesses and organizations to make electronic payments. The successful candidate will be responsible for ensuring site reliability & performance, monitoring & alerting, and supporting emergency response situations. The ideal candidate creates a bridge between development and operations by applying a software engineering mindset to service management.

The Role

• Responsible for pipeline build and maintenance in accordance with the client’s tooling and conventions.
• Participate in the software development lifecycle, working closely with the development team to ensure that designed solutions meet non‑functional requirements such as availability, performance, security and maintainability standards.
• Maintain services through monitoring of metrics, system health, and analysis of reports.
• Provide support for production and in‑house systems. Participate in on‑call production support rota.
• Incident management, on‑call support and root‑cause analysis conducting post‑incident reviews and 5‑Whys.
• Remediate system vulnerability, security and resiliency measures.
• Improve process and systems within the program.
• Lead incident management efforts by proactively monitoring and analyzing ISO 8583 financial transaction messages across the four‑party payment model (Cardholder, Merchant, Acquirer, Issuer).

Skills & Requirements

• Card payment domain knowledge (mandatory).
• Experience with CI / CD and build pipelines using Jenkins.
• Experience in public and private cloud offerings (PCF, Azure, AWS, etc.).
• Knowledge of NoSQL & SQL databases such as Mongo / Oracle.
• Experience managing distributed systems and working with microservices.
• Familiarity with Unix tooling and strong scripting skills.
• Exposure to monitoring and alerting tools such as Splunk, Dynatrace.
• Proficiency in one of the following: Python, Java, Go or equivalent.
• Familiarity defining SLOs and SLAs.
• Prior experience working in an SRE / DevOps team and excellent understanding of SRE / DevOps principles.
• High degree of initiative and self‑motivation, with a willingness to take on challenging opportunities.
• Excellent communication and relationship building / collaboration skills.