Site IT Support (SIS) EMEA Shops & AMEFO Region

PPG; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global technology company is seeking an experienced Site IT Support Leader/Coordinator in Gauteng to oversee a distributed team of 2nd Line IT Support specialists. The ideal candidate will ensure consistent IT support delivery and coordinate activities across multiple locations. Strong technical knowledge combined with leadership and communication skills is essential for this role.

Qualifications

• Proven experience in leading IT support teams.
• Strong understanding of IT service management.
• Ability to coordinate across multiple sites effectively.

Responsibilities

• Supervise and coordinate a team of Site IT Support engineers.
• Ensure incidents and service requests are resolved within SLAs.
• Drive the standardization of support processes and documentation.
• Support clear communication on incidents and project impacts.

Skills

Leadership

Organizational skills

Communication skills

Technical knowledge

Job description

We are seeking an experienced Site IT Support Leader/Coordinator to lead and oversee a distributed team of 2nd Line IT Support specialists across multiple sites and countries.

The role is responsible for ensuring consistent IT support delivery, coordinating activities across locations, and serving as the key escalation point for technical and operational issues.

The ideal candidate combines strong technical knowledge with excellent leadership, organizational, and communication skills.

Key Responsibilities

• Team Leadership & Coordination
  • Supervise and coordinate a team of Site IT Support engineers across multiple remote locations.
  • Act as the primary escalation point for 2nd line issues.
  • Allocate tasks, monitor workload, and ensure effective coverage of business-critical support.
  • Conduct regular team meetings and knowledge-sharing sessions.
• Operational Management
  • Ensure incidents, service requests, and problems are resolved within agreed SLAs.
  • Track and report on team performance, ticket volumes, and resolution metrics.
  • Maintain alignment with global IT standards, security policies, and compliance requirements.
  • Coordinate local support activities with 3rd line/global IT teams.
• Process & Continuous Improvement
  • Drive the standardization of support processes and documentation across sites.
  • Contribute to the development of knowledge base articles and best practices.
  • Identify recurring issues and work with engineering teams to implement permanent fixes.
  • Support IT project rollouts and coordinate local implementation.
• Collaboration & Communication
  • Work closely with IT and site management on operational matters.
  • Support clear communication on incidents, changes, and project impacts.
  • Contribute to building strong relationships with both local users and global IT teams.

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].