Showroom Manager - Twin City Mall

homechoice; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading homeware retailer is seeking a Retail Showroom Manager in Bloemfontein to oversee sales and operations, manage stock control, and deliver exceptional customer experiences. The ideal candidate will have over 5 years' experience in retail management and possess a relevant qualification in Sales or Marketing. Strong leadership and communication skills are essential for driving the team towards achieving business targets. This position requires shift work, including weekends and public holidays.

Qualifications

• Minimum of 5 years’ working experience within retail industry.
• Experience in leading a team within a sales target driven environment.
• Clear credit and criminal record required.

Responsibilities

• Oversee sales objectives and drive operational efficiency.
• Ensure effective stock management and visual display standards.
• Deliver consistently exceptional customer experience.
• Lead and develop store staff to achieve business objectives.
• Prepare and submit performance reports.

Skills

Sales and Operations Management

Customer Experience

Team Leadership

Communication Skills

Organization Skills

Education

Relevant tertiary qualification (Sales & Marketing)

Tools

MS Office

Job description

homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.

What you’ll need to do this role

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun