Shop Manager

The Talent Room; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail brand in Pretoria is seeking an experienced Operational Leader to manage shop operations and lead a team. The ideal candidate has over 3 years of supervisory experience in retail or hospitality and is passionate about customer service and community engagement. Key responsibilities include fostering a positive team culture, ensuring product quality, and monitoring business performance.

Qualifications

• 3+ years in a supervisory or management role within hospitality, retail, or food service.
• Proven ability to manage staff, stock, and financial controls.
• Experience with event planning or community marketing is advantageous.

Responsibilities

• Manage all aspects of daily shop operations.
• Ensure quality, presentation, and consistency of products.
• Recruit, train, and lead a motivated team.
• Ensure excellent customer service and handle feedback.
• Build relationships with local businesses and community groups.
• Monitor sales performance and report to management.

Skills

Staff management

Customer service

Event planning

Education

Matric (Grade 12)

Tertiary qualification in Business, Hospitality, or Management

Job description

Operational Leadership

• Manage all aspects of daily shop operations in line with systems and brand standards.
• Ensure all products and service offerings meet quality, presentation, and consistency expectations.
• Oversee cash handling, stock control, and daily reporting.
• Maintain a clean, safe, and efficient environment for both staff and customers.

Team Leadership

• Recruit, train, and lead a motivated and positive team.
• Schedule and manage staff shifts to ensure optimal coverage and performance.
• Foster a culture of teamwork, respect, and accountability.
• Conduct regular performance feedback and support staff development.

Customer Experience

• Ensure every customer receives friendly, professional, and personalized service.
• Handle customer feedback and resolve issues swiftly and positively.
• Lead by example on the shop floor greeting, serving, and connecting with customers daily.

Community Engagement & Growth

• Build relationships with local businesses, schools, and community groups.
• Organize small events, promotions, and activations to keep the shop exciting and relevant.
• Identify local marketing opportunities and collaborate with Head Office on initiatives.

Business Administration

• Monitor sales performance, costs, and profitability.
• Implement systems and procedures to improve efficiency and consistency.
• Report weekly to the Franchise Owner / Area Manager on performance and progress.

Requirements

• 3+ years in a supervisory or management role within hospitality, retail, or food service
• Proven ability to manage staff, stock, and financial controls
• Experience with event planning or community marketing (advantageous)
• Matric (Grade 12) required; tertiary qualification in Business, Hospitality, or Management preferred

Please note only candidates that meet the minimum requirements will be considered.

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