Shop Attendant Ftc

Château Gâteaux; Pietermaritzburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading bakery chain in Pietermaritzburg is looking for a motivated Shop Attendant. This role involves maintaining customer service, managing store resources, and preparing baked goods. Ideal candidates should have a Grade 12 certificate and experience in customer service. The position requires detailed attention, good time management, and the ability to handle cash operations. Full-time, contract job with shift requirements including public holidays.

Qualifications

• Customer service and/or sales experience is advantageous.
• Proficient in MS Office with high numeracy.
• Knowledge of GAAP system.

Responsibilities

• Maintain exceptional customer service and manage resources in the store.
• Handle cash registers and process payments from customers.
• Participate in training activities to improve service skills.

Skills

Customer service orientation

Attention to detail

Interpersonal skills

Time management

Education

Grade 12 / Matric

Tools

MS Office

Job description

Overview

Exceptional cakes, Exceptional people, Exceptional experience. Château Gâteaux has been creating exceptional handcrafted quality cakes, pastries and treats since.

• Our shop has earned the moniker #TheCakePeople. Every masterpiece is lovingly made with the finest ingredients available. Ready to take your career to the next level?

Château Gâteaux is looking for a Shop Attendant at the Liberty Midlads Mall. As a Shop Attendant you must be motivated and dynamic with excellent people skills, as well as meticulous attention to detail.

What the Role Entails

You must be able to effectively and efficiently maintain exceptional customer service, manage the resources in store and ensure that the quality of workmanship and hygiene systems are in place, whilst maximizing profitability. Performing basic food preparation tasks such as cutting slices, making hot and cold beverages as well as packaging it accordingly to the company standards. Taking orders accurately from customers and providing them with additional information about menu items if required. Preparing baked products and packaging it according to the company standards. Handling cash registers and processing payments from customers. Provide high level of Customer Service in Store ensuring customer retention. Maintaining a clean work environment by adopting clean as you go practices inside and surrounding areas of the Store. Participating in training activities to improve service skills and knowledge of products. Conduct accurate daily, weekly, and monthly stock takes as required by the Store Management. Effective communication to customers about new & existing products, other stores, online services and the company Loyalty App.

Follow all company Standard Operating Procedures.

How the Role is Measured

• Good attention to detail.
• Pro‑active and professional approach.
• Customer service oriented.

• Good time management.
• Ability to work under pressure, with a sense of urgency.

Ideal Competencies Of The Candidate

• Detail oriented. You must constantly strive to have accuracy with financial and stock management processes.
• Exceptional interpersonal skills. You must be able to communicate with customers and employees in an efficient and professional manner.
• Task focused. You aim to complete tasks in the most comprehensive way possible with attention to detail.
• Deadline driven. You plan and structure your day to ensure that you meet your deadlines for all tasks.

Minimum Required Experience & Qualification

• Grade 12 / Matric.
• Customer service and / or sales experience will be advantageous.
• Knowledge of GAAP system.
• Proficient in MS Office.
• High level of numeracy.

Application Details

Please respond with the following: Updated CV, #MakeYourMomentsExceptional. Job Types: Full‑time, Contract. Ability to commute / relocate: Pietermaritzburg, KwaZulu‑Natal (Msunduzi). Reliably commute or planning to relocate before starting work (Required). Application Question(s): Do you have GAAP / POS experience? If yes, please explain responsibilities.

Are you able to work shifts including public holidays?

Please state your availability, current salary and salary expectations.

Failure to complete this may render your application unsuccessful. Explain your customer service and / or retail experience?

Education & Experience

• Education: High School (matric) (Required)
• Experience: Food and beverage retail: 1 year (Required)
• Work Location: In person