Shop Assistant / Cashier - x1 ClickWillowbrooke

Clicks Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Durban seeks a Full-time position for someone eager to excel in customer service within the FMCG sector. As a brand ambassador, you will handle point of sale operations, promote customer loyalty through clubcard enrollment, and ensure customer satisfaction with a friendly approach. Candidates must have a minimum of Grade 12 and preferred experience in retail. Join our dynamic team and be part of a pivotal role that enhances our in-store customer experience.

Qualifications

• Basic maths calculations are essential for the position.
• A background in retail/FMCG is preferred to aid the understanding of merchandising and promotions.
• Knowledge of stock management procedures is crucial for maintaining inventory effectively.
• Understanding customer service excellence is necessary to ensure customer satisfaction.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Promote the Clicks' clubcard and enroll new members to increase participation.
• Provide superior customer service as a brand ambassador.
• Maintain accurate handling of cash during transactions.
• Keep updated on products, promotions, and events for informing customers.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Listing reference: click_022792

Listing status: Online

Apply by: 2 December 2025

Position Summary:

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Mpumalanga

Contract: Permanent

EE position: Yes

About Our Company:

Clicks Group

Introduction: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Retail