Shop Assistant / Cashier - Clicks Reservoir Hills

Clicks Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and beauty retailer in Durban is seeking individuals to enhance customer service through efficient operations. The ideal candidate has Grade 12, strong customer orientation, and experience in retail/FMCG environments. Responsibilities include point of sale operations, promoting clubcard membership, and ensuring customer satisfaction. Join a team dedicated to providing a positive shopping experience. Apply by 21 December 2025.

Qualifications

• Experience in a customer‑facing role within a retail/FMCG store operations environment is desirable.
• Knowledge of customer service excellence is essential.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Promote the Clicks' clubcard and enroll new members.
• Deliver superior customer service by being a brand ambassador.

Skills

Planning and organising skills

Problem‑solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Position Summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Durban

Contract: Permanent

EE position: Yes

About Our Company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies (Essential)

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Competencies (Desirable)

• Working with people
• Persuading and influencing
• Planning and organising
• Coping with pressures and setbacks

Minimum Requirements

• Desirable: experience in a customer‑facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Apply by

21 December 2025