Shop Assistant

Clicks Group Limited; Vryheid; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in KwaZulu-Natal is looking for a dedicated individual to enhance customer service at the point of sale. The role demands managing cash transactions accurately, while promoting loyalty programs and ensuring customer satisfaction. Candidates should have a Grade 12 qualification with prior experience in a retail or FMCG environment preferred. Join a team focused on delivering excellence and helping customers

Qualifications

• Essential: Grade 12 qualification.
• Desirable: Experience in a customer-facing role within retail/FMCG.
• Desirable: Maths and English at Grade 12 level.

Responsibilities

• Execute operational activities efficiently at the point of sale.
• Maintain high accuracy when scanning merchandise and processing payments.
• Promote customer loyalty programs and drive participation targets.
• Deliver superior customer service and ensure positive customer experiences.
• Support the company vision by adhering to brand values.

Skills

Strong customer orientation

Good communication skills

Planning and organising skills

Problem-solving skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Listing information

Listing reference: 023522 Listing status: Online Apply by: 11 February 2026

Position summary

Industry: FMCG & Supply Management

Job category: Retail Operations

Location: Kwazulu Natal

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level