Shop Assistant

Clicks Group Limited; Polokwane; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Polokwane seeks a dedicated customer service associate to enhance operational excellence and customer satisfaction. The role involves managing point-of-sale activities, promoting loyalty programs, and maintaining merchandise standards. Candidates should possess a Grade 12 education with strong customer orientation skills. This permanent position offers a dynamic work environment where the focus is on delivering top-notch service and operational efficiency.

Qualifications

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high accuracy when scanning merchandise and collecting payments.
• Promote Clicks' clubcard to achieve participation targets.
• Deliver exceptional customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Polokwane / Pietersburg

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level