Shop Assistant

Sig Labour Corporate; Noord-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in South Africa is looking for a Customer Service & Sales Associate. Responsibilities include greeting customers, processing transactions, maintaining product knowledge, promoting sales, managing inventory, and ensuring a clean store environment. Candidates must have a valid Matric, a driver's license, and own transport. Candidates with strong teamwork and communication skills are preferred.

Qualifications

• Matric certificate required.
• Valid driver's license is mandatory.
• Must have own transportation.

Responsibilities

• Greet and assist customers in-store.
• Operate POS for transactions and handle returns.
• Maintain product knowledge and provide accurate advice.
• Address customer complaints and inquiries.
• Promote current sales and promotions.
• Receive, unpack, and organize shipments.
• Restock shelves and manage displays.
• Conduct inventory audits.
• Maintain cleanliness of the store.
• Collaborate with team members for organization.
• Follow company procedures and regulations.
• Be aware of security issues and assist in prevention.
• Perform opening and closing procedures.

Education

Valid Matric

Valid Driver's License

Own transport

Job description

MINIMUM REQUIREMENTS

• Valid Matric
• Valid Driver's License
• Own transport

DUTIES & RESPONSIBILITIES

Customer Service & Sales

• Greet and Assist: Approach and welcome customers, assist them in finding specific items, and provide guidance on products
• Process Transactions: Operate the point-of-sale (POS) system to process customer payments, issue receipts, and handle returns
• Product Knowledge: Maintain in-depth knowledge of store items to give accurate advice and recommendations
• Resolve Issues: Address customer complaints and inquiries professionally, escalating complex issues to management
• Promote Sales: Inform customers about current promotions and specials to encourage purchases

Stock & Store Maintenance

• Receive & Unpack: Receive new shipments, unpack them, and organize the goods
• Restock Shelves: Replenish low stock levels and ensure shelves are always full and neatly arranged
• Merchandising: Create and maintain attractive product displays and manage window displays to enhance the store's appearance
• Inventory Control: Conduct periodic price audits to resolve discrepancies and assist with inventory control
• Store Cleanliness: Maintain a clean and tidy sales floor, including cleaning fixtures, windows, and the shop floor after hours

Operations & Teamwork

• Team Collaboration: Work effectively with other team members to maintain a clean and organized store environment
• Follow Procedures: Adhere to company guidelines, procedures, and health and safety regulations
• Security Awareness: Be aware of potential shoplifting and fraud to help maintain store security
• Opening & Closing: Perform shop opening and closing procedures as required