Shipboard Guest Services Specialist

Crew Life at Sea; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier service provider in marine hospitality is seeking a dedicated individual for the front desk to ensure exceptional service to passengers. Responsibilities include managing inquiries, assisting with account queries, and maintaining service standards under pressure. Ideal candidates should have at least two years of experience in a service-oriented role and proficiency in English, with additional language skills preferred.

Qualifications

• Minimum of two years of experience in a service-oriented environment.
• Good command of the English language.
• Proficiency in at least one or two additional languages is preferred.

Responsibilities

• Respond to general front desk enquiries.
• Serve as the primary point of contact for passenger service issues.
• Manage lost and found items and log technical faults.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

A premier service provider in marine hospitality is seeking a dedicated individual for the front desk to ensure exceptional service to passengers. Responsibilities include managing inquiries, assisting with account queries, and maintaining service standards under pressure. Ideal candidates should have at least two years of experience in a service-oriented role and proficiency in English, with additional language skills preferred.