Shift Supervisor - Zwide

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food service company in Eastern Cape, Gqeberha is seeking a Benched Shift Supervisor. The incumbent will manage shift operations, ensuring adherence to cleanliness and service standards while supervising team members. This role requires a commitment to customer satisfaction and effective leadership. Interested candidates should apply to play a key role in optimizing restaurant performance.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards for cleanliness, hospitality, accuracy, maintenance, product, and speed of service.
• Manage shifts according to Company Policies and Procedures, directing employees for maximized sales and efficiency.
• Allocate responsibilities to employees on shift and monitor their performance.
• Ensure employees follow correct maintenance procedures and report required repairs to RGM.
• Implement controls to protect employees, customers, and company assets.
• Report employee relation issues and health inspection concerns to RGM.
• Assist in implementing training programs for staff.
• Demonstrate KFC principles and provide leadership.

Job description

A vacancy exists in the Operations Department for Benched Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent / s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• ? Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• ? Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• ? Allocate responsibilities to each employee on shift and monitor performance accordingly.
• ? Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• ? Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• ? Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• ? Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• ? Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.