Shift Supervisor - KFC King Williamstown 3

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A reputable food service company in the Eastern Cape is seeking a Benched Shift Supervisor to oversee operations and ensure adherence to company standards. The role includes directing team members to achieve customer satisfaction, managing shifts, and reporting employee and customer service issues to management. Strong leadership skills and experience in a supervisory capacity are essential for this position.

Qualifications

• Experience in a supervisory role in an operations environment is preferred.
• Strong communication and leadership skills.
• Ability to manage a team effectively and motivate employees.

Responsibilities

• Supervise team members and ensure compliance with company standards.
• Manage shifts and allocate responsibilities to employees.
• Report issues related to employee relations and customer service.

Job description

A vacancy exists in the Operations Department for Benched Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent/s will be responsible for supervising team members with respect to policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

Responsibilities

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.