Shift Supervisor - Gelvandale

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food service company in Gqeberha is seeking a Shift Supervisor to oversee team operations, ensuring high standards of customer service and compliance with company policies. Responsibilities include managing shifts, allocating employee tasks, and supporting training programs. The ideal candidate will have supervisory experience and strong leadership skills.

Qualifications

• Experience in a supervisory role in a customer service environment.
• Strong leadership skills and ability to motivate a team.
• Understanding of operational standards and customer service excellence.

Responsibilities

• Supervise team members on policies and procedures.
• Manage shifts to maximize sales and operational efficiency.
• Ensure employee performance and monitor responsibilities.

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent / s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• ? Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• ? Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• ? Allocate responsibilities to each employee on shift and monitor performance accordingly.
• ? Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• ? Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• ? Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• ? Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.