Shift Supervisor - Canal Walk

Starbucks South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading coffee retailer in Cape Town seeks a Shift Supervisor to lead store operations and drive team performance. The ideal candidate will have strong leadership skills, experience in a fast-paced environment, and a passion for coffee. This role offers opportunities for career advancement and comprehensive training to ensure success.

Benefits

Opportunities for advancement

Comprehensive training programme

Diverse and inclusive team

Qualifications

• Previous experience in leadership, coaching or supervisory experience.
• Proven track record of success in driving results and achieving targets.
• Strong leadership skills with the ability to motivate others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for coffee and dedication to delivering quality beverages.
• Ability to thrive in a fast‑paced, customer‑focused environment.
• Flexible availability for various shifts.

Responsibilities

• Execute store operations through your team during scheduled shifts.
• Analyze data for decision-making to improve store performance.
• Work with leaders to manage labour within budgets.
• Cascading new initiatives for operational excellence.
• Support partner growth through performance and development.
• Set goals to improve partner performance.

Skills

Leadership

Communication

Problem-solving

Team development

Customer service

Job description

Join Our Starbucks Family as a Shift Supervisor

At Starbucks, we're not just about brewing great coffee; we're about great leaders, too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up by the aroma of our world‑class coffee.

We've got an exciting opportunity for you to join us as a Shift Supervisor. Find your place as a leader at Starbucks and help us build the brand's future. As a leader at Starbucks, you will be empowered to treat the store as if it were your business.

As a Shift Supervisor, you will have the opportunity to :

• Execute the store operations through your team, on your scheduled shifts and on your days off, making sure openings, closings, and weekends are covered by you and your team of partners.
• Analysing data and leveraging observations in-store to inform decision‑making that improves customer and overall store performance.
• Work with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets and recruit world‑class, diverse talent that meets the store's needs.
• Cascading and rolling out new initiatives to enable operational excellence and drive business results.
• Support the growth of your partners through performance and development, coaching and developing your team, and building positive relationships to understand partner challenges, needs, and aspirations.
• Setting challenging and realistic goals to drive engagement and improve partner performance.

We are looking for candidates who :

• Who has previous experience in leadership, coaching or supervisory experience?
• Proven track record of success in driving results and achieving targets.
• Strong leadership skills with the ability to motivate and inspire others.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Passion for coffee and dedication to delivering quality beverages.
• Ability to thrive in a fast‑paced, customer‑focused environment.
• Flexible availability to work various shifts, including mornings, evenings, and weekends.

What we offer :

• Opportunities for advancement and career development
• Comprehensive training programme to support your success
• Join a diverse and inclusive team that values your unique contributions

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing trainers and coaches. This programme is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and allow partners to learn on the job, supported by their manager.

So, if you are looking for a new opportunity - with us you'll be welcomed, challenged, and inspired. Here, you'll be heard. because here, you are part of it all. Here, you belong.

Apply now to become a part of the Starbucks family and embark on a journey filled with opportunities, growth, and endless possibilities!