Servicenow Solutions Architect – Order Management (Telecommunications)

Owethu Managed Services (Oms); Gauteng; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading technology services provider in South Africa is looking for an experienced ServiceNow Solutions Architect specializing in Order Management for Telecommunications. The role involves leading the design and implementation of ServiceNow solutions, ensuring integration with BSS/OSS platforms. The ideal candidate will have over 8 years of experience with a strong focus on technical leadership and collaboration with business stakeholders. This position offers an exciting opportunity to shape the future of service management in the telecom sector.

Qualifications

• 8+ years in ServiceNow architecture and solution design with 3+ years in OMT.
• Strong expertise in TSM and CSM modules.
• Proven experience integrating ServiceNow with OSS/BSS systems.

Responsibilities

• Lead architectural design for ServiceNow Order Management.
• Define architecture blueprints and integration patterns.
• Integrate ServiceNow with external BSS/OSS platforms.

Skills

ServiceNow architecture

Telecommunications Service Management (TSM)

Customer Service Management (CSM)

Order lifecycle processes

API integrations

Job description

ServiceNow Solutions Architect – Order Management (Telecommunications)

Domain : Telecommunications | BSS / OSS | Service Fulfillment Seniority : Senior Experience : 8+ Years

We are seeking an experienced ServiceNow Solutions Architect specialising in Order Management for Telecommunications (OMT) to lead the architectural design, implementation, and optimization of ServiceNow solutions within a complex telecom environment.

The ideal candidate brings deep knowledge of ServiceNow, telecom service fulfillment, order lifecycle processes, and integration across BSS / OSS systems.

This role requires strong architectural leadership, hands‑on technical expertise, and the ability to collaborate with both technical and business stakeholders to deliver scalable, high‑quality enterprise solutions.

Key Responsibilities

• Lead end‑to‑end architectural design for ServiceNow Order Management for Telecommunications (OMT) aligned to business and enterprise architecture standards.
• Define and document architecture blueprints, integration patterns, and data models across telecom order capture, decomposition, fulfillment, and assurance processes.
• Architect scalable implementations using modules including TSM, Order Management, CSM, and ITOM.
• Implementation & Integration: Drive configuration and customization of ServiceNow OMT including order decomposition, orchestration, product/service catalog design, and fulfillment workflows.
• Integrate ServiceNow with external BSS/OSS platforms such as Amdocs, Netcracker, Ericsson, Salesforce, SAP, and Oracle Communications.
• Implement API integrations and data synchronization across service inventory, network provisioning, and customer systems.
• Ensure frictionless interaction between Order Management, Service Inventory, and Network Orchestration layers.
• Governance & Leadership: Develop and enforce ServiceNow architecture standards, governance models, and best practices tailored for telecom.
• Collaborate with business analysts, product owners, and developers to ensure solutions meet business goals & regulatory requirements.
• Provide technical leadership, mentoring, and quality assurance across implementation teams.
• Stakeholder & Delivery Management: Work closely with telecom business stakeholders to understand customer journeys, service fulfillment models, and KPIs.
• Lead workshops, architecture reviews, and platform governance meetings.
• Deliver comprehensive architectural documents and executive‑level presentations.

Required Skills & Experience

• Core Technical Expertise: 8+ years in ServiceNow architecture and solution design, with 3+ years specifically in OMT.
• Strong expertise in Telecommunications Service Management (TSM) and Customer Service Management (CSM) modules.
• In‑depth knowledge of the end‑to‑end telecom order lifecycle: capture, decomposition, provisioning, assurance.
• Proven experience integrating ServiceNow with OSS/BSS, network orchestration platforms, and service inventory systems.
• Experience in service catalog design, product modeling, flow orchestration, and telecom fulfillment workflows.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Order Management for Telecommunications
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• TM Forum Open Digital Architecture (ODA) knowledge (advantage)