ServiceNow Senior Technical Consultant

DXC Technology; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A technology services provider is seeking an experienced ServiceNow Technical Consultant in Cape Town, South Africa. The candidate will lead the design and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Responsibilities include managing integrations, applying ITIL best practices, and providing technical mentorship. Ideal applicants will have a Bachelor’s degree and certifications in ServiceNow and ITIL, with strong problem-solving and communication skills. The work model offers flexibility and emphasizes collaboration.

Qualifications

• Strong hands-on experience with ServiceNow ITSM, HRSD, ITOM modules.
• Solid understanding of ITIL processes within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions.
• Gather requirements and translate them into ServiceNow workflows.
• Apply ITIL principles to optimize service management processes.
• Manage integrations between ServiceNow and external systems.
• Provide technical mentorship to project teams.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

ITIL processes

Scripting

Workflow design

Platform customization

Stakeholder management

Problem-solving skills

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Job Description

We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
• Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
• Manage integrations between ServiceNow and external systems to support seamless operations.
• Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
• Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
• Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Excellent communication, stakeholder management, and problem-solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
• Bachelor’s degree in Computer Science, Information Technology, or related discipline.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.