ServiceNow Process Architect & ITIL/ITSM Expert

Datafin; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech-driven hospitality group is seeking a Process Architect to enhance operations. The role involves designing and optimizing processes to ensure operational efficiency and high customer satisfaction. Candidates need a Bachelor's degree in Computer Science, alongside ITIL 4 Foundation and ServiceNow certifications. This position offers an exciting opportunity to drive operational excellence in a digital environment.

Qualifications

• Bachelor's degree in Computer Science or related field.
• ITIL 4 Foundation and ServiceNow certifications.
• Experience in IT Service Management and process optimization.

Responsibilities

• Design and optimize processes for operational efficiency.
• Ensure high customer satisfaction in service delivery.

Skills

IT Service Management

Client engagement

Education

Bachelor's degree in Computer Science

ITIL 4 Foundation

ServiceNow certifications

Job description

A leading tech-driven hospitality group is seeking a Process Architect to enhance operations. The role involves designing and optimizing processes to ensure operational efficiency and high customer satisfaction. Candidates need a Bachelor's degree in Computer Science, alongside ITIL 4 Foundation and ServiceNow certifications. This position offers an exciting opportunity to drive operational excellence in a digital environment.