ServiceNow ITOM Platform Engineer - Discovery & Mapping

Old Mutual; Johannesburg; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A financial services company in Johannesburg is seeking an ITOM Intermediate Platform Engineer to support the ServiceNow ITOM product suite. The successful candidate will focus on proactive service operations including Discovery, Service Mapping, and Event Management. Requirements include a bachelor's degree, at least 3 years of ITOM experience, and familiarity with ITIL processes. Proficiency in JavaScript, PowerShell, or Python is a plus. This role emphasizes collaboration with various technical teams and continuous improvement in service delivery.

Qualifications

• 3+ years’ experience in ITOM across Discovery, Service Mapping, Orchestration, or Cloud Management.
• Experience in IT Service and Operations projects in Multi Cloud datacenters.
• Understanding of ITIL practices and skills.

Responsibilities

• Be a technical expert for Event Management, Service Mapping, and Discovery.
• Design and implement custom patterns and sensors for accurate discovery.
• Monitor discovery results and address anomalies.

Skills

Action Planning

Application Development

Business Process Design

Technical Support

Web Development

Education

Bachelor's degree or equivalent diploma

NQF Level 7

Tools

ServiceNow

AWS

JavaScript

PowerShell

Python

Job description

A financial services company in Johannesburg is seeking an ITOM Intermediate Platform Engineer to support the ServiceNow ITOM product suite. The successful candidate will focus on proactive service operations including Discovery, Service Mapping, and Event Management. Requirements include a bachelor's degree, at least 3 years of ITOM experience, and familiarity with ITIL processes. Proficiency in JavaScript, PowerShell, or Python is a plus. This role emphasizes collaboration with various technical teams and continuous improvement in service delivery.