Service Workshop Manager

Hedz Recruitment; Roodepoort; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic recruitment agency in South Africa is seeking a Workshop Manager to lead a team in the off-road bike industry. This role involves overseeing daily operations, ensuring customer satisfaction, and maintaining workshop efficiency. Candidates should have 3–5 years of workshop management experience, strong knowledge of off-road bike maintenance, and excellent team leadership skills. Join us for an exciting opportunity to deliver top-tier service in a dynamic environment.

Qualifications

• 3–5 years of workshop management experience, ideally in the off-road or motorcycle industry.
• Strong knowledge of off-road bike maintenance, repair, and tuning.
• Proven ability to manage and motivate a team.

Responsibilities

• Lead and manage a team of skilled mechanics.
• Ensure excellent customer service and satisfaction.
• Oversee workshop efficiency and performance.

Skills

Workshop management

Customer service excellence

Off-road bike maintenance

Team management

Multitasking

Analytical thinking

Tools

Workshop management software

Microsoft Dynamics Navision

Job description

Are you passionate about off‑road bikes and ready to lead a dynamic team? Join us as a Workshop Manager and oversee the daily operations of our busy workshop. Your key responsibilities will include managing a team of skilled mechanics, delivering exceptional customer service, and ensuring workshop efficiency. As the technical and operational leader you will drive performance with a focus on quality and customer satisfaction.

Key Responsibilities

• Lead and manage a team of skilled mechanics
• Ensure excellent customer service and satisfaction
• Oversee workshop efficiency and performance
• Drive quality standards and operational excellence

Qualifications & Skills

• 3–5 years of workshop management experience, ideally in the off‑road or motorcycle industry, or experience riding off‑road bikes as a hobby
• Strong knowledge of off‑road bike maintenance, repair and tuning
• Proven ability to manage and motivate a team with a track record of improving performance
• Excellent communication skills with a customer‑first mindset
• Strong multitasking abilities able to prioritize jobs and manage time effectively
• Analytical thinker with the ability to troubleshoot complex mechanical issues
• Familiar with workshop management software and reporting tools
• Understanding of workplace safety practices and regulations

Join us and lead the charge in delivering top‑tier service and expertise in the exciting world of off‑road bikes.

Key Skills

Computer Hardware, Lean Manufacturing, APQP, Quality Assurance, Data Collection, ISO 9001, Microsoft Dynamics Navision, Landscape Maintenance, Fabrication, Precision Measuring Instruments, Mechanical Engineering, Process Engineering

Employment Type: Full Time

Vacancy: 1