Service Technician (Gas Measurement)

Endress+Hauser Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in measurement instrumentation is seeking a Service Technician (Gas Measurement) in Gauteng to provide technical support and service for gas measurement systems. Responsibilities include in-house and on-site calibrations, customer training, and ensuring customer satisfaction. The ideal candidate will have a National Diploma in Industrial Instrumentation and a minimum of 5 years experience. Excellent training facilities and career growth opportunities are offered.

Benefits

Excellent training facilities

Personal development plans

Pension Fund Scheme

Medical Aid

Qualifications

• Minimum of 5 years' process measurement or industrial instrumentation experience.
• Proven experience in a service environment.
• Valid Driver's License and valid Passport.

Responsibilities

• Provide high quality and effective service delivery to customers.
• Execute in-house and on-site calibrations and maintenance activities.
• Support and advise customers on best practices and device selection.
• Complete and produce high-quality service reports and documentation.
• Coach and train service technicians and trainees.

Skills

Problem solving

Communication skills

Technical knowledge

Computer literacy

Report writing

Interpersonal skills

Education

National Diploma in Industrial Instrumentation

Trade Certificate as Industrial Instrumentation Mechanician

Tools

SAP

Service 4.0 Platforms

Job description

Overview

At Endress+Hauser, progress happens by working together.

As the global leader in measurement instrumentation, our

• employees shape the future in the field of process automation.

Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive.

As a family-owned company, we look beyond short‑term moves and work to create a vision that is forward‑thinking for our people, our clients, and the world at large.

We are looking for a Service Technician (Gas Measurement) to join Endress+Hauser South Africa.

The Service Technician will be responsible for providing in‑house and on‑site Service & Technical support for the Gas Measurement Portfolio, to Endress+Hauser Customers.

This support will be offered mainly in the Gauteng area but can be expanded into Africa and other areas in South Africa when and where required.

Responsibilities

Provide high quality and effective service delivery to Endress+Hauser Customers.

Provide advice to Customers on Applications and Processes within the context of the Endress+Hauser Industry focus.

Execute Endress+Hauser Added Value Services (AVS) including :

• High quality in‑house and on‑site calibrations (including 3rd Party, after qualification).
• Maintenance activities e.g., on‑site verifications (including 3rd Party after qualification).
• Commissioning of devices (including 3rd Party after qualification).
• Facilitate Customer Training sessions (Customized and Standardized Modules) on‑site and in‑house (where required).
• Execute On‑Site Support Services, Diagnostic & Repairs Services for Endress+Hauser devices (where required and necessary).
• In‑House repairs of customer devices in the workshop (where required and necessary).

Support Endress+Hauser Customers and ensure Customer satisfaction.

Advise Customers on best practices, device selection, installation and migration.

Build and maintain good customer relations whilst on‑site.

Complete and produce high‑quality Service Reports and documentation timeously (on‑site) to ensure Customer satisfaction and sign‑off by Customer signature – 24‑hour turn‑around time.

Complete Service Appointments (within Service 4.0) and upload relevant documentation within the applicable turn‑around times.

Ensure accurate recording and booking of own Hours, including unproductive and productive time.

Maintain and manage own boot stock with quarterly stock checks.

Interact with all departments; Sales, Projects, Marketing, Logistics and Finance (Controlling).

Support Service Management with investigation regarding C Complaint Management cases (Service related).

Utilize C for Customer interactions, communications and new leads and opportunities capture and communication.

Coach and train Service Technicians and Trainees on the Gas Measurement Portfolio.

Maintain competence with the latest technologies, Endress+Hauser products, solutions and services.

Develop and maintain competences regarding Process Applications within relevant industries as per Endress+Hauser's Industry alignment focus.

Develop and maintain Service competences regarding Endress+Hauser Strategic Solutions implemented locally.

Qualifications

National Diploma in Industrial Instrumentation or National Diploma plus Trade Certificate as Industrial Instrumentation Mechanician.

Minimum of 5 years' process measurement or industrial instrumentation experience.

Proven Experience in a Service environment.

Product Centre Basic Training Modules – Gas Measurement completed.

Experience in using SAP and Service 4.0 Platforms.

Valid Driver's License.

Valid Passport.

Competencies

High level of problem solving and fault‑finding competences.

Comprehensive product, application, and technical knowledge.

Good communication and interpersonal skills.

Computer literacy including knowledge of MS Office.

Service 4.0 and competence.

Good report writing skills.

Ability to work under pressure and maintain a high level of commitment.

Trustworthiness and team orientation; ability to work independently.

What to expect from us

The security of working for an international family‑owned company that is a global driver within measurement instrumentation.

Excellent training facilities and personal development plans for career growth.

Excellent Pension Fund Scheme and Medical Aid.