Service Technician

Loram Uk Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in rail maintenance is seeking a Service Technician to ensure customer satisfaction through effective service and maintenance. Responsibilities include managing customer relations, performing technical services, and adhering to railroad safety guidelines. The ideal candidate will possess a high school diploma, strong customer service skills, and the ability to work independently. Comprehensive benefits and competitive compensation are offered.

Benefits

Comprehensive medical, dental, and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA) options

Tuition reimbursement

Qualifications

• Ability to maintain railroad safety training and certifications.
• 1+ years of Field service experience with customer facing role.
• 2+ years working in a railroad environment.

Responsibilities

• Provide customer service and maintenance functions.
• Build customer and supplier relations for improved products.
• Manage inventory on maintenance vehicle through company processes.

Skills

Customer service skills

Problem-solving skills

Communication

Planning and organizing

Education

High School Diploma or equivalent

Associate degree in Electrical or Mechanical (preferred)

Job description

Overview

The Service Technician is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel / rail life.

Essential Job Functions

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Functional / Technical Skills

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Work independently.

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Required Qualifications

• Education: High School Diploma or equivalent.
• Licenses / Certifications: Maintain railroad safety training and certifications; Ability to obtain a CDL.

Preferred Qualifications

• Education: Associate degree in Electrical or Mechanical.
• Experience: 1+ years of Field service experience with customer facing role; 2+ years working in a railroad environment, Field service, and Basic computer skills.

Working Conditions

• % travel.
• Ability to lift and / or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills.
• Strong physical capabilities.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections in a railroad environment.

Benefits

Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; (k) retirement plan including an employer match of % up to the first 6% you contribute; Employee Assistance Program (EAP); behavioral health support; and leaves of absence.

Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.

Compensation

Starting pay for the position is between $

• per hour.

Loram determines compensation based on skills, competencies, education, and / or experience.

Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.

Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.