Service Supervisor Global Grade 10

Barloworld Equipment (Pty) Ltd; Mokopane; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading equipment service provider in South Africa seeks an experienced technician to supervise the rebuild team. The ideal candidate will have at least 5 years of experience with CAT machines and a strong mechanical background. Key responsibilities include ensuring service compliance, managing warranty claims, and providing technical advice. This position requires good communication skills, a Code 8 driver's license, and previous supervisory experience. A commitment to safety and quality standards is essential.

Qualifications

• Matric and qualified artisan in relevant trade.
• 5 years post-apprenticeship experience.
• Previous supervisory experience of 3 years.

Responsibilities

• Supervise the rebuild team on-site.
• Ensure service work compliance with standards.
• Manage component warranty claims and communication.

Skills

Experience with RH340 and 6060 machines

Hydraulic system fault finding

Knowledge of safety regulations

Good communication skills

Legal appointment training

Education

Matric and qualified artisan

Code 8 driver's license

Tools

MS Office

SAP

Job description

Key Outputs

• Ensure supervision of the rebuild team on-site.
• 5 years HMS experience on RH340 and 6060.
• Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines.
• Apply warranty policies and procedures including warranty decisions and service warranty investigations.
• Resolve internal customer queries, manage and arrange on-site repairs on the equipment.
• Uphold KPI’s of machines and put action plan in place.
• Manage the component warranty claims and ensure effective communication between team and management.
• Reporting of team KPI’s and prospects.
• Create job initiation (WRQ).
• Fill in failure reports and sign off job cards and time sheets.
• Schedule major component change outs according to plan.
• Always ensure compliance with safety and environmental regulations of customers and BWE.
• Provide technical advice to the Artisan and customers - critical.
• Follow up on Jobs that are out for repairs.
• Manage WIP and debtors.
• Capture signed quotes and failure reports on customer system.
• Perform periodic standby / overtime and call out’s.
• Obtain current pit license and ensure that it is always valid.
• Create condition Monitoring and equipment detailed inspection reports.
• Create Job Initiation (WRQ), write Parts on WRQ to order parts for customer.
• Complete timesheets (verify / sign off). manual and pay space.
• Fill in failure reports / damage reports.
• Check & sign off job cards & time sheets.
• Ensure commission documentation is in place for every BWE component.
• Conduct fluid sampling and feedback according to required standard, only for equipment under BWE warranty.
• Schedule major component change outs according to customer plan.
• Read and understand technical manuals & hydraulic schematics.
• Perform hydraulic system fault finding check & basic electric fault identification & engine fault finding.
• Identify systems of operator abuse and report.
• Ensure basic knowledge of welding.
• Ensure basic knowledge of rigging and certification.
• Carry legal appointments 2.9.2, 74 and acting 2.6.1.

Qualification, Experience and Competencies

• Matric and qualified artisan (Mechanic in relevant trade e.g., Diesel Mechanic / Earthmoving Equipment Mechanic, millwright with minimum five years post-apprentice / learnership experience).
• Sound MS Office knowledge (SAP; CRM; SIS & ET experience will be an advantage).
• Code 8 driver’s license.
• Sound business communication and presentation skills.
• Sound knowledge of safety rules and regulations (Minerals Act / Mine health and safety act).
• 5 years’ work experience of CAT machines.
• A formal maintenance experience on CAT machines.
• Good communication skills (oral and written).
• Legal appointment training 2.9.2 and acting 2.6.1 advantageous.
• Previous supervisor 3 years’ experience.
• Medical fit and need to pass customers medicals.
• Able to work without direct supervision.
• Friendly and confident manner.
• Good personal presentation.
• Excellent communication skills (oral and written).
• Neat, presentable and professional.
• Attention to detail and ability to work at a detailed level.