Service Supervisor Field Service X2 Global Grade 10

Barloworld Power Angola; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading engineering company in Middelburg is seeking an experienced Mechanic to achieve financial targets and ensure compliance with quality standards. The ideal candidate will have at least 6 years of experience as a General Mechanic and be Trade Test qualified, with strong troubleshooting abilities on Earthmoving Equipment. This is an excellent opportunity to join a dynamic team and contribute to service excellence in the industry.

Qualifications

• Grade 12 is required.
• 6+ years' experience as a Mechanic General, Trade Test qualified.
• Strong troubleshooting and problem-solving skills on Earthmoving Equipment.

Responsibilities

• Achieve financial targets and KPIs for the cost centre.
• Control cost centre expenses and WIP effectively.
• Ensure compliance with quality standards for service work.

Job description

Key Outputs

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved and apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.9.2 appointment responsibilities

Qualification, Experience And Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge