Service Supervisor Field Service X2 Global Grade 10

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment company is seeking a Mechanic General in Middelburg, Mpumalanga. The ideal candidate will have at least 6 years' experience and be Trade Test qualified. Responsibilities include achieving financial targets, resolving customer queries, ensuring compliance with quality standards, and maintaining high productivity in a team environment. Strong troubleshooting and Caterpillar machinery knowledge are essential.

Qualifications

• Minimum of 6 years’ experience as Mechanic General.
• Experienced in troubleshooting Earthmoving Equipment Machines.
• Computer literate with good business writing skills.

Responsibilities

• Achieve financial targets and Key Performance Indicators.
• Resolve internal customer queries effectively.
• Ensure compliance with quality standards (OEM Guidelines).

Skills

Troubleshooting skills

Problem-solving skills

Interpersonal skills

Communication skills

Technical report writing

Business writing knowledge

Understanding of business and financial principles

Education

Grade 12

Trade Test qualified in relevant trade

Tools

Caterpillar machinery knowledge

Job description

Key Outputs

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved and apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.9.2 appointment responsibilities

Qualification, Experience and Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge