Service Supervisor Field Service

Barloworld Power Angola; Rustenburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading service firm located in Rustenburg seeks an experienced mechanic. This role requires 6 years of general mechanic experience and a trade test qualification, preferably as a Diesel Mechanic or in Earthmoving Equipment. Responsibilities include achieving financial targets, supervising a team, managing service vehicles, and ensuring compliance with quality standards. The ideal candidate will have sound technical knowledge specifically on Caterpillar machinery, strong communication skills, and a strong focus on team productivity.

Qualifications

• Minimum of 6 years’ experience as a mechanic with trade test qualification.
• 4 years field service mechanic experience with troubleshooting exposure.
• Sound knowledge of Welding.
• Good technical report writing skills.

Responsibilities

• Achieve cost centre financial targets and key performance indicators.
• Manage field service vehicles in area of responsibilities.
• Ensure service work compliance with quality standards.
• Develop competencies within the team and ensure safety.

Skills

Troubleshooting

Interpersonal skills

Communication skills

Technical report writing

Business writing

Caterpillar machine knowledge

Education

Grade 12

Trade test qualified in relevant trade

Tools

Computer skills

Job description

Key Outputs

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team key performance indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of field service vehicles in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of Welding.

Qualification, Experience And Competencies

• Grade12
• Minimum of 6 years’ experience as mechanic general; trade test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Minimum off 4 years field service mechanic experience with substantial troubleshooting exposure.
• Experienced trouble shooting and problem-solving skills on earthmoving equipment machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.