Service Solutions Coordinator

John Nixon; Newcastle; On-site; ZAR 594 000 - 714 000; Full time

Job summary

A leading hire firm based in Newcastle seeks a Hire & Sales Coordinator to deliver exceptional customer service. Responsibilities include responding to enquiries, processing orders, and liaising with teams for product delivery. Ideal candidates should have a strong customer service background, geographic knowledge of the UK, and the ability to work efficiently in a fast-paced environment. Competitive salary and benefits offered.

Benefits

Attractive Bonus Scheme

25 Days Annual Leave Plus Bank Holidays

Enhanced Company Pension Scheme

Life Assurance Scheme

Qualifications

• Enthusiastic and professional with a focus on customer service.
• Previous experience or understanding of customer service is desired.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to enquiries via telephone and email.
• Liaise with depot network and other departments.
• Offer knowledgeable and courteous service to customers.
• Raise quotes and process hire and sales orders.
• Follow up on customer orders for feedback.

Skills

Customer Service

Communication Skills

Teamwork

Geographical Knowledge of UK

Tools

Microsoft Outlook

Job description

Overview

Based in our Central Support Office in Newcastle (Newcastle Business Park) as a Hire & Sales Coordinator you are responsible for providing excellent customer service to current and potential customers supporting their requirements and upselling products to consistently meet or exceed customer service levels.

What's in it for you

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme

Colleague Benefits

• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus
• Refer a Friend Scheme

About You

• You should be an enthusiastic upbeat and professional person who really cares about delivering the best service.
• You will either have previous experience of or a keen understanding of good customer service.
• You should be a team player that has the ability to work in a fast paced and friendly environment.
• We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
• We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
• Good geographical knowledge of the UK will be essential for this role.

Desirable

• Experience working in our industry is desirable but not essential.

About the Role

• Ensuring all enquiries are responded to in a timely manner via telephone and email
• Liaising closely with the depot network and other departments to ensure delivery of service / product
• Offering customers an efficient knowledgeable and courteous service
• Meeting the customers requirements from point of order to delivery of product
• Raising quotes and processing hire and sales orders
• Following up on customer orders to ensure successful delivery and obtain any feedback regarding equipment and service.
• Ensuring product knowledge is maintained at an adequate level
• Liaise with sales team to maximise sales opportunity across the depot network.

Armed Forces Covenant

As part of our pledge we support the employment of veterans recognising military skills and qualifications in our recruitment and selection process.

INDMED

The Company

Nixon Hire is a leading provider of site accommodation welfare facilities plant portable toilets and solar solutions to hire.

Our vision is to provide outstanding service from exceptional people to ensure we are always first choice.

The Values

• Providing Outstanding Customer Service
• Offering Products Customers Value
• Being An Industry Leader In Innovation

We invest in our people and implement processes to allow us to deliver first class service to our customers. We ensure our products are always the best the marketplace has to offer and meet our customers changing needs. For over 57 years Nixon Hire have embraced change invested in technology and pioneered products which benefit our customers and the environment.

Benefits

• Competitive Salary
• 25 Days Holiday Plus Bank Holidays
• Profit Share Scheme
• Employee Assistance Programme
• Enhanced Workplace Pension
• Life Assurance

Documents

Required Experience :

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary: 25001 - 30000