Service Quality & Compliance Coordinator

PurpleBlue Technologies

Pretoria

On-site

ZAR 350,000 - 520,000

Full time

3 days ago

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Job summary

PurpleBlue Technologies in Pretoria is seeking a Service Quality Coordinator to support the Service Quality Manager in monitoring, reporting, and improving ICT service performance across all operational towers.

The role ensures continuous SLA/OLA compliance, audit readiness, and high customer satisfaction, with responsibilities spanning reporting, analytics, governance documentation, and driving continuous improvement initiatives.

Qualifications

NQF Level 6 National Diploma in IT or equivalent recognised by SAQA.
ITIL Foundation Certificate.
Minimum 2 years ITSM tool experience.
Minimum 3 years’ experience in a similar ICT environment.

Responsibilities

Monitor ICT operational tower performance against SLAs, OLAs, and KPI frameworks.
Track trends across Incident, Request, Major Incident, Problem, Vendor, and Change Management performance.
Support the maintenance and execution of the Service Quality Management Model with defined update timelines.
Assist in compiling and validating all quality-related reporting (daily/weekly/monthly/quarterly/annual).
Document trends and service perceptions to support continuous improvement initiatives.
Maintain quality governance documentation with accuracy and version control.