SERVICE OPERATIONS SUPPORT MANAGER

Danté Personnel Recruitment; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a results-driven Service Operational Support Manager based in Kempton Park, Gauteng. The ideal candidate will have at least 5 years of management experience in service operations, specifically in heavy engineering. Responsibilities include driving continuous improvement and ensuring compliance with service operation standards. This role involves frequent travel across Africa to support various sales areas. Competitive compensation package offered.

Qualifications

• At least 5 years of experience in a management or leadership role.
• Proven experience managing heavy engineering workshop facilities.
• Strong knowledge of service contract management and performance metrics.

Responsibilities

• Champion continuous improvement and standardization across service operations.
• Partner with various teams to ensure seamless execution of processes.
• Drive KPIs including workshop efficiency and service profitability.

Skills

Leadership

Service operations

Continuous improvement

Contract management

Performance metrics

Education

Engineering or Business Administration

Job description

Service Operational Support Manager

SA - Gauteng, Kempton Park – Salary range is R67 000 – R98 000 ctc

Kempton Park Based Minimum requirements :

Experience in a background managing Field Service and Workshops Partner with the various Sales Areas in Africa. Will need to travel frequently within Africa to support the various Sales Areas.

About the role

As a Service Operational Support Manager, will play a pivotal role in driving operational excellence across service organizations in Africa.

Will :

• Champion continuous improvement, lean practices, and standardization across service operations.
• Support Service Digital Transformation
• Support implementation and execution of global standards, processes and systems
• Provide inputs and supports for Real Estate team
• Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services
• Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.
• Ensure compliance with policies and standards.
• Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
• Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
• Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
• Support field service execution and performance management in the respective Sales Areas.
• Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Profile

Looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering.

The ideal candidate will have :

• At least 5 years of experience in a management or leadership role.
• A background in Engineering or Business Administration (minimum 5 years preferred).
• Proven experience managing heavy engineering workshop facilities.
• Exposure to mobile mining equipment in workshop and field service environments.
• Strong knowledge of service contract management and performance metrics.
• Qualifications or experience in Six Sigma or similar productivity improvement programs.
• A passion for continuous improvement, workforce development, and operational excellence.

Consultant : Angie Botes - Dante Personnel Greenstone