Service Operational Support Manager

Sandvik; Gauteng; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A global supplier in mining solutions is seeking a Service Operational Support Manager to drive operational excellence across service operations in Africa. The role involves championing continuous improvement, managing performance metrics, and ensuring efficient service operations. The ideal candidate will have a minimum of 5 years in a leadership role, an engineering or business background, and strong knowledge of service contract management.

Qualifications

• At least 5 years of experience in a management or leadership role.
• Proven experience managing heavy engineering workshop facilities.
• Strong knowledge of performance metrics.

Responsibilities

• Champion continuous improvement and standardization across service operations.
• Support Service Digital Transformation and implementation of global standards.
• Drive KPIs including workshop efficiency and service profitability.

Skills

Management experience

Engineering or Business Administration background

Knowledge of service contract management

Six Sigma or productivity improvement programs experience

Fluency in English

Education

Degree in Engineering or Business Administration

Job description

Sandvik is looking for a Service Operational Support ManagerSandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We are proud to be recognized on the Forbes Top 50 Global Employers List.At Parts and Services Sandvik, our focus is on delivering tailored aftermarket solutions that are specifically designed and engineered to meet the unique needs of our customers worldwide.

Our comprehensive offerings encompass a wide range of products, including parts, digital solutions, services, and maintenance support.

What sets us apart is our global presence and OEM advantage, enabling us to provide unmatched value to our customers.

With our deep understanding of Sandvik's equipment and industry expertise, we leverage the collective knowledge of skilled individuals and integrate streamlined processes and systems.

We do whatever it takes to ensure equipment runs and operates at its full potential.

About the Role

As a Service Operational Support Manager, you will play a pivotal role in driving operational excellence across our service organizations in Africa. You will be part of the Parts & Services Service Operations Management team and will report directly to the VP Service Operations. Your mission is to ensure our service operations are efficient, cost‑effective, and exceed customer expectations.

Responsibilities

• Champion continuous improvement, lean practices, and standardization across service operations.
• Support Service Digital Transformation.
• Support implementation and execution of global standards, processes and systems.
• Provide inputs and support for Real Estate team.
• Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans for workshops and field services.
• Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.
• Ensure compliance with Sandvik's EHS policies and standards.
• Provide strategic input to Business Line Managers, CSMs, Portfolio Managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
• Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
• Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
• Support field service execution and performance management in the respective Sales Areas.
• Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Qualifications

• At least 5 years of experience in a management or leadership role.
• Background in Engineering or Business Administration (minimum 5 years preferred).
• Proven experience managing heavy engineering workshop facilities.
• Exposure to mobile mining equipment in workshop and field service environments.
• Strong knowledge of service contract management and performance metrics.
• Qualifications or experience in Six Sigma or similar productivity improvement programs.
• Passion for continuous improvement, workforce development, and operational excellence.
• Commitment to EHS standards and a track record of supporting workforce retention and competence development.
• Preference for the successful candidate to be based in Johannesburg.

How to Apply

Please apply online through Workday (ESS) or access the Sandvik website. Applications close: 14 October.

Additional Information

• As we operate in an international setting, you need to be fluent in English, both verbally and in writing.
• If you do not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.
• We offer interesting role in an international business environment as well as opportunities for your professional development.

EEO Statement

At Sandvik, we believe that diversity of experience, perspective, and the background will lead to a better environment for our employees, our business, and, thereby, our customers.