Service Manager (Generators)

Jobs2day SA; Gqeberha; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading service management company in Gqeberha is seeking a Service Manager to oversee service delivery and lead a team of professionals. The ideal candidate will have at least 5 years of experience in service management and strong leadership skills. This dynamic role requires excellent communication and problem-solving abilities. Join a company that values its employees and strives for excellence in all operations.

Qualifications

• Minimum of 5 years of experience in service management, preferably in a similar industry.
• Proven track record of managing a team and delivering exceptional service.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Managing a team of service professionals, including hiring and training.
• Developing and implementing service strategies to meet company goals.
• Monitoring service performance and identifying areas for improvement.

Skills

Leadership

Customer relationship management

Problem-solving

Team management

Communication skills

Education

Tertiary qualification in electrical and mechanical

Tools

Microsoft Office

Job description

Position: Service Manager

Job Description

As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. You will lead a team of service professionals and ensure that all service requests are handled efficiently and effectively. Your main responsibilities will include:

• Managing a team of service professionals, including hiring, training, and performance management
• Developing and implementing service strategies to meet company goals and objectives
• Monitoring service performance and identifying areas for improvement
• Ensuring timely and accurate completion of service requests
• Building and maintaining strong relationships with clients
• Handling escalated service issues and resolving them in a timely manner
• Collaborating with other departments to improve overall service delivery
• Managing service budgets and expenses
• Conducting regular performance reviews and providing feedback to team members
• Staying up-to-date with industry trends and best practices in service management

Qualifications

• Tertiary qualification advantageous or background in electrical and mechanical
• Minimum of 5 years of experience in service management, preferably in a similar industry (Engineering / Construction)
• Proven track record of managing a team and delivering exceptional service
• Strong leadership skills and ability to motivate and develop team members
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and other relevant software programs
• Knowledge of service management tools and techniques
• Ability to work under pressure and meet tight deadlines

If you are a dynamic and experienced service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of a company that values its employees and strives for excellence in all aspects of its operations.