Service Manager

Sydsen; Tzaneen; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading commercial vehicle dealership in Tzaneen is seeking an experienced Service Manager to oversee its service department. The role requires a strong leader with in-depth knowledge of commercial vehicles, exceptional customer service skills, and experience managing a high-performance workshop. Responsibilities include managing daily operations, leading a team, ensuring customer satisfaction, and maintaining compliance with OEM standards.

Benefits

Competitive salary and performance incentives

Opportunities for growth and development

Qualifications

• Proven experience as a Service Manager in the commercial vehicle sector.
• Strong technical background in heavy-duty / commercial vehicles.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily operations of the workshop to ensure efficiency.
• Lead and manage a team of technicians and service advisors.
• Ensure customer satisfaction during the service process.
• Monitor workshop performance metrics and compliance.

Skills

Leadership

Customer service

Technical knowledge of commercial vehicles

Communication

Workshop performance management

Tools

Dealership management systems

Job description

SUMMARY

A leading commercial vehicle dealership in Tzaneen is seeking an experienced and highly capable Service Manager to oversee its service department. This role requires a strong leader with in-depth technical knowledge of commercial vehicles, excellent customer service skills, and proven experience managing a high-performance workshop.

POSITION INFO

Key Responsibilities

• Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow
• Lead, mentor, and manage a team of technicians, service advisors, and support staff
• Ensure exceptional customer satisfaction and maintain professional communication throughout the service process
• Monitor labour efficiency, productivity, and workshop performance metrics
• Ensure compliance with OEM standards, dealership policies, and health and safety requirements
• Manage warranty procedures, claim submissions, and technical authorisations
• Control departmental budgets, cost management, and overall profitability
• Resolve technical concerns and support diagnostic and repair processes where needed
• Drive continuous improvement and maintain high-quality service standards
• Build and maintain strong relationships with customers, fleet clients, and internal stakeholders

Requirements

• Proven experience as a Service Manager within the commercial vehicle sector
• Strong technical background in heavy-duty / commercial vehicles
• Excellent leadership, communication, and customer service skills
• Ability to manage workshop performance, productivity targets, and high-volume workloads
• Solid understanding of warranty processes, diagnostics, and OEM compliance
• Experience with dealership management systems
• Valid driver’s license

What We Offer

• Competitive salary and performance incentives
• Opportunity to lead a well-established commercial vehicle service team
• Supportive environment with opportunities for growth and development