Service Management Analyst

Arup; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A global consultancy in engineering and design is seeking a Service Management Analyst in Johannesburg. This role involves delivering scalable service management solutions using ServiceNow while collaborating with cross-functional teams. Candidates should have experience in service management platforms and requirement analysis. The company offers a competitive benefits package and a supportive environment for personal development.

Benefits

Private medical insurance

Life assurance

Income protection cover

Global profit share scheme

Qualifications

• Experience configuring solutions to support service management.
• Experience analyzing and configuring service management platforms.
• ServiceNow Certified System Administrator is desirable but not essential.

Responsibilities

• Deliver smart, scalable solutions with a focus on innovation.
• Run testing of system configuration within ServiceNow.
• Lead workshops and collaborate with stakeholders to gather requirements.

Skills

ServiceNow

ITIL certification

Agile development experience

Requirement gathering

Process improvement

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As our Service Management Analyst, you’ll be at the forefront of innovation, working within a talented team of service management analysts and ServiceNow developers, to deliver smart, scalable solutions that make a real difference. Analysing our service management needs across Digital Technology and with the Business, reviewing and gathering requirements, analysing the needs and wants, designing solutions and basic configuration delivery. Working alongside developers to ensure end to end solution fulfilment.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Develop solutions for service management using ServiceNow

Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs

Run testing of system configuration within supporting technologies such as ServiceNow

Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify service automation opportunities.

Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups

Research and evaluate emerging technologies and automation in the service domain

Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Did you know : Our Digital Technology team are proud prior winners of the at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

ServiceNow Certified System Administrator is desirable but not essential

ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential

Experience configuring solutions to support service management

Some experience working within an agile development team

Requirements capture and analysis experience

Experience analysis and configuring service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation,everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).

We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.