Service Line Director

Ipsos; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading market research firm in Johannesburg is seeking an experienced individual to spearhead new business development and manage client relationships. The ideal candidate has a degree in Marketing or related fields, at least 5 years of client-facing experience, and strong sales skills. This role requires strong innovative research and analytic skills, along with excellent time management abilities. Join us to impact the South African market positively.

Qualifications

• Minimum 5 years' Market research agency experience in client-facing role.
• Thorough knowledge of the service line’s core research.
• Strong innovative research and analytic skills.

Responsibilities

• Develop new business and retain existing clients.
• Manage client relationships and ensure insights delivery.
• Oversee research team and integrate information from multiple sources.

Skills

Business development

Client relationship management

Analytic skills

Sales skills

Time management

Education

Degree or Diploma in Marketing, Arts or Business

Matric

Tools

MS Office

Job description

Key Responsibilities

• New business development and business retention
• Client research construction and detail
• Managing client relationships
• Operations interaction
• Insight delivery
• Research team management
• Ensures the process runs according to deadlines and budget together with the Project Manager
• Attempts initial value add / insights at each stage (development area)
• Develops basic Solutions knowledge
• Ensures integration of information from multiple sources where applicable and available
• Conducts desk research to add value to all reports / presentations and assist the client in understanding the

South African market

Education

• Matric
• A Degree or Diploma in Marketing, Arts or Business is essential (an honors degree would be an advantage)

Experience

• Minimum 5 years’ Market research agency experience in client facing role
• Thorough knowledge of the service line’s core research
• Strong innovative research and analytic skills.
• Quantitative experience
• Business Acumen – business leader, entrepreneurial, financial perspective
• Strong sales and negotiation skills

Additional requirements

• General good people management skills
• Excellent interpersonal skills
• Good time management skills
• Ability to work under pressure
• Ability to prioritize, multitask and meet deadlines
• Proficiency with the MS Office package
• Ability to learn other software packages