Service Desk Support Analyst

Lendplus Technology; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A microlending company in Cape Town is seeking an IT Administrator to manage IT infrastructure and provide second-line support. The role demands 2-4 years of IT experience, hands-on skills in network administration, and a strong focus on IT security. Candidates should have a relevant degree or diploma and work independently. In return, the company offers a competitive salary and opportunities for professional development.

Benefits

Collaborative working environment

Professional development opportunities

Competitive salary

Qualifications

• 2–4 years of IT support experience, with a focus on LAN / network administration.
• Hands-on experience with Active Directory, Windows Server, and Office.
• Familiarity with IT security best practices and data protection.

Responsibilities

• Deploy, configure, and maintain office network equipment.
• Provide second-line support for hardware, software, and connectivity issues.
• Implement and enforce IT security protocols.

Skills

Troubleshooting

Network administration

IT security best practices

Self-starting and independent work

Education

Degree / Diploma in IT or related field

Tools

Active Directory

Windows Server

VoIP systems

SQL

Power BI

Job description

Vacancy

IT Administrator

Salary : R25, – R35, (depending on experience)

Employer : Lendplus

Company Overview

Lendplus Technology is a leading South African microlending company dedicated to providing accessible and responsible credit solutions to clients.

Leveraging advanced technology and data-driven decision-making, we deliver fast, fair, and flexible loan products tailored to client needs.

Our innovative approach combines cutting-edge digital platforms with a customer‑centric ethos to empower financial inclusion and improve credit health.

At Lendplus, we pride ourselves on transparency, regulatory compliance, and continuous improvement to ensure a seamless lending experience. Join us and be part of a dynamic team transforming the microlending landscape through technology and service excellence.

Job Summary

We are seeking a proactive and technically skilled IT Administrator who will take ownership of all local IT infrastructure, networking, and system support.

The successful candidate will be responsible for maintaining a secure and reliable IT environment, providing second‑line user support, and ensuring business continuity through effective systems administration and vendor coordination. This is not a first‑line helpdesk role — the candidate must be confident managing and improving key IT systems independently.

Key Responsibilities

• IT Infrastructure & LAN Support Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi‑Fi, and printers).
• Ensure high availability and stability of LAN and internet connectivity for all staff.
• Proactively monitor network performance, troubleshoot issues, and implement improvements.
• Maintain VoIP and telephony systems in coordination with service providers.
• Support server infrastructure (file servers, domain controllers, backup servers). Manage Active Directory (users, groups, GPOs, and permissions).
• Ensure IT asset management, including procurement, inventory, and lifecycle tracking.
• IT Services & Security Provide second‑line support for hardware, software, and connectivity issues.
• Manage system backups, antivirus, endpoint protection, and patch management.
• Implement and enforce IT security protocols (access controls, password policies, compliance with POPIA / FICA).
• Ensure disaster recovery readiness and participate in business continuity planning.
• Liaise with external vendors for advanced support, licensing, and procurement.
• Evaluate and implement new IT solutions to improve efficiency and security.
• User & Systems Support Provide escalated support to internal staff and resolve complex IT issues. Assist with integration of IT systems with CRM and business tools. Develop internal documentation for IT procedures and provide basic training to staff.
• Support reporting and data analysis tools (Excel, Power BI, SQL exposure advantageous).

Candidate Requirements

• Minimum Requirements: Degree / Diploma in IT or related field.
• 2–4 years of IT support experience, with a focus on LAN / network administration.
• Strong troubleshooting skills across hardware, software, and networking.
• Hands‑on experience with Active Directory, Windows Server, and Office.
• Familiarity with IT security best practices and data protection.
• Ability to work independently and take ownership of IT environments.
• Preferred: IT certifications (CompTIA Network+, CCNA, Microsoft Certified).
• Previous experience in a call centre or financial services environment.
• Experience with VoIP and telephony systems.
• Exposure to SQL, Power BI, or system reporting tools.

What We Offer

• A fast‑paced and collaborative working environment.
• Opportunity to drive IT improvements and innovation.
• Competitive salary and professional development opportunities.
• A key role in shaping IT operations and ensuring secure, reliable infrastructure.

Job Type

Full‑time

Pay : R

Job Details

• ,00 - R
• ,00 per monthAbility to commute / relocate : Cape Town, Western Cape (City of Cape Town) : Reliably commute or planning to relocate before starting work (Preferred)
• Education : Diploma (Preferred)Experience : IT / Service desk : 2 years (Required)LAN / Network : 2 years (Required)Active Directory, Windows Server, and Office . : 2 years (Required)License / Certification : CompTIA Network+, CCNA, Microsoft Certified (Preferred)Location : Cape Town, Western Cape (City of Cape Town) (Required)Work Location : In person